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Hi ,I am having a UCCE setup 8.0 running in production.But in outbound setup for ivr campaign, the ivr application is not getting recorded(played) in thecustomers voicemailbox after AMD detection.Can anyone help on this.
Hi All,In the ICM database a column named "Callsreportagainstother" is listed under the table t_Calltype_SG_Interval table .When I checked the ICM schema doco for this field they explained like "Calls that were counted as CallsOfferedRouted but repor...
Hi All,we are running EIM 4.3(2) and to know about a feature such as when a customer sends a multiple emails for a single case. Is possible to identify or combine all these mails into a single case?For example, in a quoting scenario a customer will o...
Hi All,I need to know whether based on line number the call be routed to agnets or not .Below are the configurations in my setup.Agents ID - UCCE- 7XXX seriesAgent Target Rule - 3000- 3999Phone Line 1 - 7000 series (Allowed for CTI Control)Phone Line...
Hi All,We are the installed Cisco unifed Provisoning Manager 2.1 in VM ware machine.After installation the services started, all th services exept the NICE service is up and when i checked the logs files of the components in nice.std.error i getting ...
From TAC got a reply like this field is not used in IPCC/UCCE enviornment. Used when a TDM ACD can transfer the call to another skill group after being routed to the original skill group ,so at that time this field will be incremented.
Hi kris,We running on CUCM version 8.0(3) with the lastest patch and facing the same issue only with extension mobility phones.Tac engineer asked us to associate the phone mac address with PG USER but it didnt work.Is it necessary to added the mac ad...
I agree with you lohjintiam but if the subject of the mail changes then it will be new mail for system and customer needs a feature to combine two different mails with diff subject and case id.Is this is possible with both Integrated and standalone s...
Thanks for your reply david and jessepbeatty.Customer is excepting to block the 7XXX extension which is in line 1 but it is purely based on agent training.As said by jessepbeatty there is option with DT not with ATR .
