Cisco Provisioning Manager

[partheeban1]

Hi All,

We are the installed Cisco unifed Provisoning Manager 2.1 in VM ware machine.After installation the services started, all th services exept the NICE service is up and when i checked the logs files of the components in nice.std.error i getting the below value.

Exception caught: License Exception: DFC Exception CORE-0123 [ERROR]: LICENSE: Error initializing FLEXNet License Manager: null

License Exception: DFC Exception CORE-0123 [ERROR]: LICENSE: Error initializing FLEXNet License Manager: null

at dfc.license.FLEXNetLicenseManager.initialize(FLEXNetLicenseManager.java:319)

at dfc.nice.server.Server.main(Server.java:74)

We have uploaded th license file at the installation time. Because of the above error i cant able to open the web page also.

-Parthee

[webberr · Accepted solution]

We had a similar issue - CUPM 2.1 on a VM Machine where the NICE service would not start. When you opened the web page is said "Server Unavailable." It turned out to be a licensing issue. We had a 2,000 phone license, but no "node" or "server" license. Open you license file and verify it looks something like this:

FEATURE contract_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414611 \

" SIGN="(snipped)"

FEATURE ipt_users_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;1;- HOSTID=(snipped) \

NOTICE="201010051845414612 \

" SIGN="(snipped)"

FEATURE ipt_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414613 \

" SIGN="(snipped)"

FEATURE im_search_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414614 \

" SIGN="(snipped)"

FEATURE ipt_phones_max cisco 2.0 permanent uncounted \

VENDOR_STRING=0;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414615 \

" SIGN="(snipped)"

FEATURE audit_schedule cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="201010051845414616 \

" SIGN="(snipped)"

FEATURE im_configuration_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414617 \

" SIGN="(snipped)"

FEATURE im_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414618 \

" SIGN="(snipped)"

FEATURE logins_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414619 \

" SIGN="(snipped)"

FEATURE ipt_ump_max cisco 2.0 permanent uncounted \

VENDOR_STRING=750;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146110 \

" SIGN="(snipped)"

FEATURE scriptmgr_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146111 \

" SIGN="(snipped)"

FEATURE im_class_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146112 \

" SIGN="(snipped)"

FEATURE wfclient cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146113 \

" SIGN="(snipped)"

FEATURE im_import cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146114 \

" SIGN="(snipped)"

FEATURE wf_gui cisco 2.0 permanent uncounted VENDOR_STRING=1;0;0;-;- \

HOSTID=(snipped) \

NOTICE="2010100518454146115 \

" SIGN="(snipped)

FEATURE ipt_oem_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="2010100518454146116 \

" SIGN="(snipped)"

FEATURE nice_import cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146117 \

" SIGN="(snipped)"

FEATURE oem_product_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146118 \

" SIGN="(snipped)"

FEATURE nice_sa_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146119 \

" SIGN="(snipped)"

FEATURE wf_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146120 \

" SIGN="(snipped)"

FEATURE wizard_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146121 \

" SIGN="(snipped)"

FEATURE ipt_subscriber_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="2010100518454146122 \

" SIGN="(snipped)"

FEATURE wf_clone_proc cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146123 \

" SIGN="(snipped)"

FEATURE nice_engine cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146124 \

" SIGN="(snipped)"

FEATURE oem_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146125 \

" SIGN="(snipped)"

FEATURE entityclient cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146126 \

" SIGN="(snipped)"

FEATURE ipt_lines_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146127 \

" SIGN="(snipped)"

FEATURE nice_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146128 \

" SIGN="(snipped)"

FEATURE im_instance_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146129 \

" SIGN="(snipped)"

FEATURE wizard_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146130 \

" SIGN="(snipped)"

FEATURE nice_export cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146131 \

" SIGN="(snipped)"

FEATURE reports_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146132 \

" SIGN="(snipped)"

FEATURE wf_startproc_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146133 \

" SIGN="(snipped)"

FEATURE wf_start_proc cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146134 \

" SIGN="(snipped)"

FEATURE im_docs_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146135 \

" SIGN="(snipped)"

FEATURE nice_configuration_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146136 \

" SIGN="(snipped)"

FEATURE oem_subscriber_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146137 \

" SIGN="(snipped)"

FEATURE admin_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146138 \

" SIGN="(snipped)"

FEATURE wf_create_proc cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146139 \

" SIGN="(snipped)"

FEATURE ipt_ccm_max cisco 2.0 permanent uncounted \

VENDOR_STRING=750;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146140 \

" SIGN="(snipped)"

FEATURE nice_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="2010100518454146141 \

" SIGN="(snipped)"

FEATURE users_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146142 \

" SIGN="(snipped)"

FEATURE oem_customer_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146143 \

" SIGN="(snipped)"

FEATURE nice_management_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146144 \

" SIGN="(snipped)"

FEATURE im_gui cisco 2.0 permanent uncounted VENDOR_STRING=1;0;0;-;- \

HOSTID=(snipped) \

NOTICE="2010100518454146145 \

" SIGN="(snipped)"

FEATURE admin_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146146 \

" SIGN="(snipped)"

[partheeban1]

Thanks for your reply webberr.

Yesterday when checking with cisco we found out the feature license is missing .

Is the feature license comes with node license or a seperate bundle?