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We are running some tests with Verint Voice Recording use Port Span to capture the signalling and media streams from some 6941 handsets. The firmware on the 6941s is 9-2-1-0 SCCP; the Verint Recorder is not picking up the information from the signall...
If an agent goes into a Not Ready state as they want to make an outbound call. Once they have finished the outbound call can they associate a wrap-up code with the call ? Thanks alotAndrew
Within the UCCX Agent Desktop is they a way to disable the real time reporting panel. Requirement is for agents not to have access to their management information.Thanks alotAndrew
DanielWhere we got to was that we were using 8.6.1 of CUCM which used V21 of the SCCP code for the 6941 w(equates to firmware 9.2.1.0). In your case you might be on V22 which is 9.3.3 of the firmware.We spoke to Verint and the version of Verint we w...
