UCCX and Outbound Calls

[andbel275]

If an agent goes into a Not Ready state as they want to make an outbound call. Once they have finished the outbound call can they associate a wrap-up code with the call ?

Thanks alot

Andrew

[Andrew Skelly · Accepted solution]

As an after-call work code, no.  That is for inbound ACD only.  However you can build a Not Ready reason code to be used for post-outbound calls.