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@mikemayou , email encryption for contact center email is not a feature that we have integrated as we have not seen any customers asking for this feature. As you have mentioned, it is available for individual accounts, not integrated with CC.
Can you...
If the customer has a valid UCSS/SWSS contract they would need to order the upgrade via the Product Upgrade Tool (PUT). If they do not have a current UCSS/SWSS contract they would need to order an a-la-carte upgrade.Please refer to the ordering guide...
Jim,CCX Premium licenses provide 2 Advanced IVR ports with each seat license.In the case of the Standard or Enhanced licenses, basic IVR ports are provided and the quantity depends on the hardware profile. The CCX 10.6 design guide (Page 13)provides ...
They cannot do this by logging into appadmin, but there is a Mobile Skill Manager tool available for supervisors to achieve this functionality. Details available at Cisco Unified CCX Administration Guide, Release 9.0(2) - Cisco Mobile Skill Manager [...
At this time CCX does not have plans to support shared lines. Thanks for your feedback about the use case - we will review this requirement with the Jabber team.
