Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I'm curious why the 98xx phones are missing the Line Mode option like the 88xx series have and if Cisco will be making this available at a later date. It doesn't make sense that we have a 30 characters on the Line Text Label field but can only see ha...
We have a call center that handles voicemails from multiple UCCX lines via Unity Web Inbox. The problem is, agents can't tell which UCCX application the voicemail came from. We could use a separate vm account for each line, but that would be clunky. ...
I'm wondering if it's possible to create a CCX agent without extension mobility/device profile. In other words, I want to have the agent extension set as the primary line on the phone without having to login to the phone - it will always remain there...
I've been trying to catch CALL_DISCONNECTED states in my script and terminate via On Exception, like this:
On Exception (Contact Inactive Exception) Goto End
Yet I occasionally get this error:
Default Script Error Report
Trouble Code: Connected
Trigg...
I'd like to provide call center managers a way to be able to modify select UCCX application parameters on their own. I know this can be done via a script where info is given via the phone which is saved to a document in UCCX which the main applicatio...
Thanks Nithin - I wasn't aware that this is the situation now.If anyone is interested in upvoting this, it's here:https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-19439Thank you
Apologies for necroing this old thread, but there was no good answer. There is this product from Poly, the APU-76 which is a USB hook switch cable. I'm ordering one to test and they cost about $40/ea. But across our enterprise that's a pretty steep p...
Hi David - thanks for your response. This would of course require some coding that is beyond me right now, but it's rather interesting. I wish UCCX had native functionality to save files directly to windows shares. I used to do this with wav files be...
