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- About Sherwin Clarke
08-18-2017
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Member since
01-28-2009
31
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Created by
Sherwin Clarke
in Voice Systems
in Voice Systems
03-17-2013
02:07 PM
03-17-2013
02:07 PM
Dear Ivan, Many thanks for the response (and to everyone else as well that responded), this prompted me in the correction. All the while i thought the issue was related to AA in CCA but the last thing I expect is a networking / routing problem. The problem was a simple one. I didn't had default gateway on my PC set to IP address of UC560, also when I did my wireless was connected as well so I had to disable, and when i ping to CUE ---> BINGO! thx all.
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Created by
Sherwin Clarke
in Voice Systems
in Voice Systems
03-17-2013
12:21 PM
03-17-2013
12:21 PM
I think that the voice message that I am getting all the time is the AAWelcome message regardless of whatever changes I make in AA configuration. When I dial the AA number internally the AAWelcome message plays and disconnects after about 10 repeats if I leave it I am wondering if there is a problem with the other .WAV files. CCA 3.2.1 Software Pack 8.6.0 CME 8.6 CUE 8.6.3 IOS 15.1(4)M4b, CIBU Special
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Created by
Sherwin Clarke
in Voice Systems
in Voice Systems
03-17-2013
09:44 AM
03-17-2013
09:44 AM
I am not sure when u say "see" what you mean. The IP addresses of tha various VLAN interfaces are below. My PC is configured to connect to 192.168.10.1 and only this address I can ping. VLAN 1 192.168.10.1 255.255.255.0 VLAN 90 10.1.10.2 255.255.255.252 VLAN 100 10.1.1.1 255.255.255.0
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Created by
Sherwin Clarke
in Voice Systems
in Voice Systems
03-17-2013
09:14 AM
03-17-2013
09:14 AM
Hi Ivan, I understand that 10.1.10.1 is the IP address of the integrated service module for CUE, however my PC is set with IP address 192.168.10.x to access UC560 via CCA. Even when I set the IP address 10.1.10.2 255.255.255.252 i do not get a ping reply from CUE on the UC560. Is it possible that the configuration changes I make in CCA are not being pushed out to CUE because of IP addressing issues? Should I set a second IP address in the same range of the IP address of CUE? Sherwin.
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Created by
Sherwin Clarke
in Voice Systems
in Voice Systems
03-17-2013
03:31 AM
03-17-2013
03:31 AM
The default script I am using (aa_sbcs_v03.aef). I tried to keep it simple. I tried using one of the opening hrs .wav file and the closed hrs .wave file that the system provided but still no luck. I defined the buttons 0,1,2 as call Operator Number, Call by Number, and call Voicemail. This does not work, also not sure how to setup call 0 for the operator. I am doing the recording via the PC. Should I try recording from the phone instead? I even tried usind other AA scripts but the AA prompt is the same. Maybe the .wav file is the same for all the AA scripts?
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Created by
Sherwin Clarke
in Voice Systems
in Voice Systems
03-16-2013
05:14 PM
03-16-2013
05:14 PM
I configurated auto attendant 1 (standard) however the changes I made are not being applied. I keep getting what seems to be the default recording regardlesss of the changes I make: "Welcome to the automated attendant. To enter the ph # of the person you are trying to reach press 1. To enter the name of the person you are trying to reach press 2. To transfer to the operator press 0". I need to hear my own voice recording! Also when I configure auto attendant 2 and dial it using from internal it rings out. Even when I record a message to be used it would disappear if i close the auto attendant window. These settings are not "saved" from the main window but "applied" in the auto attendant window. Please help
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Labels:
Created by
Sherwin Clarke
in Voice Systems
in Voice Systems
03-11-2013
10:47 AM
03-11-2013
10:47 AM
I am referring specifically to the Cisco Unified IP Phones CP-6921 and CP-6941
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Created by
Sherwin Clarke
in Voice Systems
in Voice Systems
03-11-2013
09:45 AM
03-11-2013
09:45 AM
Grateful for some help. Is there a way to disable the administrator settings on the phone using the CCA or CLI? or even from the phone itself?
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Labels:
Created by
Sherwin Clarke
in Switching
in Switching
03-09-2013
04:29 AM
03-09-2013
04:29 AM
The switch was bought from a company in the US but was eventually shipped outside the USA. Is there anything I could do?
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Created by
Sherwin Clarke
in Switching
in Switching
03-08-2013
06:37 AM
03-08-2013
06:37 AM
I executed the steps you said but still no luck. Absolutely no other lights are coming on on the switch except the 2 on the PS module. Sherwin.
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Created by
Sherwin Clarke
in Switching
in Switching
03-03-2013
01:48 PM
03-03-2013
01:48 PM
I am using a regular console cable, not a USB to Serial or the USB type
... View more
Created by
Sherwin Clarke
in Switching
in Switching
03-03-2013
01:38 PM
03-03-2013
01:38 PM
I have a brand new 3650x switch that I was configuring via console and left it on overnight; this was friday night ( I forgot to keep the air conditioner on). When I returned Sunday afternoon and checked the switch I realized that the SYS and STAT lights on the front were not on, however the Leds on the PS module were still on. I powered it down and turn it on again but still there are no lights on the front. The PS OK and AC OK leds on the PS module are on but I noticed the leds on the two fan modules are not green or even amber; they are off. When I first turned on the switch I remembered distinctly that there were loud noice and if all fans were in overdrive mode for a few seconds then the went to normal. I'm not gettgin this loud noise phenomenom. Do you think the switch is basically dead? If its a fan failure then shouldn't the amber lights on? Shouldn't some of hte lights on the front panel at least light up even for a few seconds? The switch is not even getting to start a POST test, it's as if power is only getting to the PS module and that's it The system is under warranty and I am in South America. Any suggestions would be grateful.
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Labels:
Created by
Sherwin Clarke
in Small Business Switches
in Small Business Switches
01-13-2013
05:57 AM
01-13-2013
05:57 AM
Ahhhh!!! Thx very much i think you explained it quite well. I know there was a connection somewhere but I just couldn't find it. once again thx.
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Created by
Sherwin Clarke
in Small Business Switches
in Small Business Switches
01-06-2013
03:59 AM
01-06-2013
03:59 AM
I have a switch that has 2 VLANS: vlan 2 and vlan 3 - and two PCs are connected to the switch where each PC is a member of one of the VLANs. PC2 = VLAN2 PC3 = VLAN3 The switch is connected to a router that acts as a DHCP server with multiple 3 DHCP scopes for each of the VLANS, basically a simple "router on a stick" configuration. This question has been baffling me for a while: how does the router knows which dhcp scope to allocate an IP address from to a particular PC? Let's say PC2 is now trying to get an IP address from the DHCP server, I know initially that it will send a DHCP DISCOVER broadcast message to the the router and I presume that the router will know the VLAN that the request came from as well based on information in the packet. But how does the router discern which scope to allocate IP address to PC2 especially if I need PC2 to have an IP address in subnet 192.168.2.0 and NOT from 192.168.3.0 or vice versa?? What controls such a selection? IP dhcp pool vlan1 ip dhcp excluded-address 192.168.2.1 192.168.2.10 ip dhcp excluded-address 192.168.3.1 192.168.3.10 ! ip dhcp pool vlan2 network 192.168.2.0 255.255.255.0 domain-name test.com dns-server 192.168.2.1 default-router 192.168.2.1 ! ip dhcp pool vlan3 network 192.168.3.0 255.255.255.0 domain-name test.com dns-server 192.168.2.1 default-router 192.168.3.1 thx sc.
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Labels:
11-24-2012
04:09 AM
Thanks for the response and clarification regarding the uc560 and the catalyst switches, really helpful WRT to licensing, I understand how the UC560 user licensing works, in fact we are already catering for an additional 3 X L-UC-PRO-8U= in addition to the 24 default user licensing that comes with the UC560. My concern was are there any other type of phone-specific licence that is mandatory when purchasing the 7900 and 6900 series cisco unified IP phones? For example, I need to buy two 7965G phones but there are different part#'s associated with these phones as I list above. Can I just go ahead and buy the CP-7965G one (as against the CP-7965G-CH1 or CP-7965G-CCME) since I will be purchasing user licenses separately to address licensing needs? thx
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Created by
Sherwin Clarke
in Voice Systems
03-17-2013
03-17-2013
Dear Ivan,Many thanks for the response (and to everyone else as well
that responded), this prompted ...
Created by
Sherwin Clarke
in Voice Systems
03-17-2013
03-17-2013
I think that the voice message that I am getting all the time is the
AAWelcome message regardless of...
Created by
Sherwin Clarke
in Voice Systems
03-17-2013
03-17-2013
I am not sure when u say "see" what you mean. The IP addresses of tha
various VLAN interfaces are be...
Created by
Sherwin Clarke
in Voice Systems
03-17-2013
03-17-2013
Hi Ivan,I understand that 10.1.10.1 is the IP address of the integrated
service module for CUE, howe...
Created by
Sherwin Clarke
in Voice Systems
03-17-2013
03-17-2013
The default script I am using (aa_sbcs_v03.aef). I tried to keep it
simple. I tried using one of the...
Created by
Sherwin Clarke
in Voice Systems
03-16-2013
03-16-2013
I configurated auto attendant 1 (standard) however the changes I made
are not being applied. I keep ...
Created by
Sherwin Clarke
in Voice Systems
03-11-2013
03-11-2013
I am referring specifically to the Cisco Unified IP Phones CP-6921 and
CP-6941
Created by
Sherwin Clarke
in Voice Systems
03-11-2013
03-11-2013
Grateful for some help. Is there a way to disable the administrator
settings on the phone using the ...
Created by
Sherwin Clarke
in Switching
03-09-2013
03-09-2013
The switch was bought from a company in the US but was eventually
shipped outside the USA. Is there ...
Created by
Sherwin Clarke
in Switching
03-08-2013
03-08-2013
I executed the steps you said but still no luck. Absolutely no other
lights are coming on on the swi...
Created by
Sherwin Clarke
in Switching
03-03-2013
03-03-2013
I am using a regular console cable, not a USB to Serial or the USB type
Created by
Sherwin Clarke
in Switching
03-03-2013
03-03-2013
I have a brand new 3650x switch that I was configuring via console and
left it on overnight; this wa...
Created by
Sherwin Clarke
in Small Business Switches
01-13-2013
01-13-2013
Ahhhh!!! Thx very much i think you explained it quite well. I know there
was a connection somewhere ...
Created by
Sherwin Clarke
in Small Business Switches
01-06-2013
01-06-2013
I have a switch that has 2 VLANS: vlan 2 and vlan 3 - and two PCs are
connected to the switch where ...
Public Statistics
| Date Registered | 01-28-2009 12:04 PM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 31 |
