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UC560 - auto attendant not applying any changes

Sherwin Clarke

I configurated auto attendant 1  (standard) however the changes I made are not being applied. I keep getting what seems to be the default recording regardlesss of the changes I make:

"Welcome to the automated attendant.  To enter the ph # of the person you are trying to reach press 1.  To enter the name of the person you are trying to reach press 2.  To transfer to the operator press 0".  I need to hear my own voice recording!

Also when I configure auto attendant 2 and dial it using from internal it rings out.  Even when I record a message to be used it would disappear if i close the auto attendant window.  These settings are not "saved" from the main window but "applied" in the auto attendant window.

Please help

8 Replies 8

Yasien Adams

Hi Sherwin,

How are you recording your AA prompts?

Try using a more advanced script, rather than the default AA (system) script.

Especially, if you plan on recording different prompts for business hours and closed hours.

im using aa_sbcs_v04 and it works well.

i've enabled record prompts from handset.

from there you can overide the default AA greeting as well as record your custom prompts.

once recorded you can choose them from the AA setup window.



The default script I am using (aa_sbcs_v03.aef).  I tried to keep it simple. I tried using one of the opening hrs .wav file and the closed hrs .wave file that the system provided but still no luck.  I defined the buttons 0,1,2 as call Operator Number, Call by Number, and call Voicemail.  This does not work, also not sure how to setup call 0 for the operator.

I am doing the recording via the PC. Should I try recording from the phone instead?

I even tried usind other AA scripts but the AA prompt is the same.  Maybe the .wav file is the same for all the AA scripts?