About jackskid

jackskid · 12-21-2022

Hello Team,We are facing NTP issues on the Webex room kit devices. Setting as Manual and giving the IP address for NTP servers.(tried auto, but no help)But after a restart it showing as "Time Server Not Reachable" and the NTP settings reverted back t...

jackskid · 06-28-2021

Hi,Is it possible to join MS Teams meetings from on-prem registered Cisco Room kit devices ?

jackskid · 03-07-2021

Hi, Is it possible to disable the "cc" field in ECE 12.5 version when replying to email. cc field should not be visible to the agents.Can someone guide how to do that.. Regards,Jackskid

jackskid · 12-05-2019

Hi, Need to know whether we can restrict the supervisor access in cce administration page (web interface for reskilling etc.). Using UCCE 11.5 version. Regards,jackskid

jackskid · 10-09-2019

Hi, We are facing issue with Cisco Contact Center SNMP Management service. Configured the Cisco SNMP service from mmc /32, but unable to start the service.. It is giving error as "Cisco Contact Center SNMP Management service on <ip address> started a...

jackskid · 10-08-2026

@bill.king1 , Due to the urgency of the issue, we reverted to version 15.0.1 as soon as the issue was identified after our initial check, without waiting to raise the TAC.

jackskid · 09-23-2026

"custom and stock reports using anonymous PL/SQL blocks with multiple parameters no longer functioned correctly": We faced the same issue after upgrading to 15.0.1 SU2. Got resolved after downgrading to 15.0.1 version.

jackskid · 12-22-2022

Got it.. the NTP details given in the device pool of the device (Date & Time group) is configured with different one than for unicast IP. After changing that it is working fine.Thank you.

jackskid · 12-22-2022

Hello Roger,It is using Unicast, but still the same.It was working fine before and at that time it was set as auto.

jackskid · 07-27-2021

It is working fine now after enabling the option "Allow Control Hub to manage configurations" from the admin Hub.(Setting under Device Settings for Webex Edge for Devices). Able to join the MS Teams meeting from room kit successfully. Thank you for a...

Member Since	‎09-26-2017 12:30 AM
Date Last Visited	‎09-20-2026 05:19 AM
Posts	56
Total Helpful Votes Received	58

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NTP issue on Room kit

MS Teams meeting from Room Kit

ECE 12.5

Restrict Access in CCE Admin

Cisco Contact Center SNMP

Re: CUIC 12.6.2 ES08 rollback

Re: CUIC 12.6.2 ES08 rollback

Re: NTP issue on Room kit

Re: NTP issue on Room kit

Re: MS Teams meeting from Room Kit