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- About jackskid
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Member since
09-26-2017
22
Posts
0
Helpful
1
Solution
Certifications
12-08-2019
02:35 AM
Feature control set is to restrict the access in ICM config manager and related to admin work station access right?? Is it applicable for cceadmin as well...?
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12-05-2019
11:34 AM
Am looking to restrict them from changing the skills.. so it’s not possible?
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12-05-2019
05:35 AM
Hi, Need to know whether we can restrict the supervisor access in cce administration page (web interface for reskilling etc.). Using UCCE 11.5 version. Regards, jackskid
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10-14-2019
12:58 AM
Hi everyone, Issue resolved...antivirus scanner was preventing the file hostagt.exe from executing. After white listing that particular .exe file it is working fine. Regards,
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10-10-2019
02:13 AM
Hi Piyush, Windows patches has been installed and restarted on both side servers. Also we can see hostagt.exe file is missing from the C>icm>bin>x64 folder in side A servers.
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10-09-2019
05:23 AM
Hi, We are facing issue with Cisco Contact Center SNMP Management service. Configured the Cisco SNMP service from mmc /32, but unable to start the service.. It is giving error as "Cisco Contact Center SNMP Management service on <ip address> started and then stopped. Some services stop automatically if they are not in use by other services or programs". It was working fine, but suddenly it is showing as stopped and unable to start anymore. This issue is for only primary side ucce servers. secondary side is working fine. Logs attached. UCCE version : 11.5
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Created by
jackskid
in Community Help Documents
in Community Help Documents
10-09-2019
05:21 AM
10-09-2019
05:21 AM
agree
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Created by
jackskid
in Contact Center
in Contact Center
01-16-2019
06:05 AM
01-16-2019
06:05 AM
Apologies for the delay. The issue got resolved.. Yes the agents are using headset and raising this issue for the first time. In call manager auto answer is enabled. Auto answer configuration was like "auto answer with headset" and Ring settings as "use system default". Now we changed to "auto answer with speakerphone" and ring settings to "Ring". (not sure this change resolved the issue as it was working fine with the previous configuration...)
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Created by
jackskid
in Contact Center
in Contact Center
01-03-2019
09:40 AM
01-03-2019
09:40 AM
Hi bill.king1, Thanks for responding. Now the issue is not there. The calls are going to hold (not reserved) when answered and the agents has to manually unhold the calls. It happens to all the agents and not for all the calls. Agents are using headsets. Finesse version 11.0, Call manager version 11.0
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Created by
jackskid
in Contact Center
in Contact Center
12-26-2018
08:15 PM
12-26-2018
08:15 PM
Hi, When agents are answering the calls, it is going to hold automatically. This is not for all the calls, but can see the frequency is getting increased. We are using Cisco Finesse Regards, jackskid
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12-25-2018
08:31 PM
Hi Omar, Thank you for the reply. This change will affect all the users, right..? Is there any way in which we can prevent the transfer option for one particular user/agent. Thanks in advance.. Regards, jackskid
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12-24-2018
10:12 PM
Hi, In EIM please let me know if it is possible to prevent agents from transferring the emails back to queue. EIM version : 11.0 Regards, jackskid
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06-13-2018
01:40 AM
yes, this is something I was looking for.. Thank you very much Omar :)
Just wanted to clarify one thing, our agent phone extensions are of 4 digits. If i give LEN(ANI)>4 in the below query we can avoid the agent to agent transfer and all right...?
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12-08-2019
Feature control set is to restrict the access in ICM config manager and
related to admin work statio...
12-05-2019
Hi, Need to know whether we can restrict the supervisor access in cce
administration page (web inter...
10-14-2019
Hi everyone, Issue resolved...antivirus scanner was preventing the file
hostagt.exe from executing. ...
10-10-2019
Hi Piyush, Windows patches has been installed and restarted on both side
servers. Also we can see ho...
10-09-2019
Hi, We are facing issue with Cisco Contact Center SNMP Management
service. Configured the Cisco SNMP...
01-16-2019
Apologies for the delay. The issue got resolved..Yes the agents are
using headset and raising this i...
01-03-2019
Hi bill.king1, Thanks for responding. Now the issue is not there. The
calls are going to hold (not r...
12-26-2018
Hi, When agents are answering the calls, it is going to hold
automatically. This is not for all the ...
12-25-2018
Hi Omar, Thank you for the reply. This change will affect all the users,
right..? Is there any way i...
12-24-2018
Hi, In EIM please let me know if it is possible to prevent agents from
transferring the emails back ...
06-13-2018
yes, this is something I was looking for.. Thank you very much Omar :)
Just wanted to clarify one th...
Public Statistics
| Date Registered | 09-26-2017 12:30 AM |
| Date Last Visited | 02-07-2020 02:19 AM |
| Total Messages Posted | 22 |
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