About gercedeno

gercedeno · 02-13-2015

Hello Team,I am working with a customer that requires 802.1x configured on their environment. Based on my research so far, I believe this is only way to make this work. Have any of you done this differently? Any feedback is greatly appreciated.CUCMRu...

gercedeno · 08-06-2013

Hello Team,I have a client I am working with to upgrade its current UCCE 8.5 environment to 9.0. This particular customer runs a very critical call center so the plan is to do the "Technology Refresh" approach on UCS. The new servers will have new IP...

gercedeno · 04-23-2013

Hello Team,I am preparing to do an UCCE/CVP upgrade for one of our customers to 9.0(1). Therefore, I have been reviewing the CVP installation/upgrade below http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_po...

gercedeno · 12-27-2012

Good Morning All,We have a particular customer that two days ago lost its two ROGGERS (site A and B). We have provisioned for this customer multiple department call centers. Some of them have the ability to override their main scripts via an ad-hoc r...

gercedeno · 06-19-2012

Hello Team,I am in the process of working out the details for an upcoming upgrade for one our client's Unity Connection HA environment. Their current CUCM and Unity Connection respective versions is 8.5 (1). CUCM will remain as 8.5(1) for now. The ex...

gercedeno · 11-10-2015

Thanks Deepak for your explanation. I appreciate your clarification. Thanks Aaron for contributing to this forum.

gercedeno · 11-09-2015

Would you just build one single Call Control Group and assign a different Starting Directory Number, device pool to the second Node in HA over WAN? Thanks, Gerson

gercedeno · 11-09-2015

Hello Aaron, I am sorry for hijacking this email thread, but I am a bit confused as well. Does the SRND guy refer to creating 2 diffrenent Call Control Groups with their own "Group ID". One group is for the Master and the other Standby Agent? Than...

gercedeno · 09-01-2015

TAC ended having to recreate the IPsec self-signed cert, which corrected the problem. I hope this can help someone out there. Thanks,Gerson

gercedeno · 08-31-2015

Hello Leo,I waited for almost a day, but no luck. I will try TAC and see what they say. Thank you,Gerson

Member Since	‎10-23-2007 11:26 AM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	40
Total Helpful Votes Received	5

User Statistics

User Activity

Cisco IP 7841 802.1x Configuration

UCCE Technology Refresh Question

CVP Migration From 8.5(1) to 9.0(1)

UCCE User Variables Set to Persistent Not Working After ICM Router Reboot

Cisco Unity Connection Upgrade From 8.5(1) to 8.6(2a)

Thanks Deepak for your

Would you just build one

Hello Aaron,

TAC ended having to recreate

Hello Leo,I waited for almost