Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hello Team,I am working with a customer that requires 802.1x configured on their environment. Based on my research so far, I believe this is only way to make this work. Have any of you done this differently? Any feedback is greatly appreciated.CUCMRu...
Hello Team,I have a client I am working with to upgrade its current UCCE 8.5 environment to 9.0. This particular customer runs a very critical call center so the plan is to do the "Technology Refresh" approach on UCS. The new servers will have new IP...
Hello Team,I am preparing to do an UCCE/CVP upgrade for one of our customers to 9.0(1). Therefore, I have been reviewing the CVP installation/upgrade below http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_po...
Good Morning All,We have a particular customer that two days ago lost its two ROGGERS (site A and B). We have provisioned for this customer multiple department call centers. Some of them have the ability to override their main scripts via an ad-hoc r...
Hello Team,I am in the process of working out the details for an upcoming upgrade for one our client's Unity Connection HA environment. Their current CUCM and Unity Connection respective versions is 8.5 (1). CUCM will remain as 8.5(1) for now. The ex...
Would you just build one single Call Control Group and assign a different Starting Directory Number, device pool to the second Node in HA over WAN?
Thanks,
Gerson
Hello Aaron,
I am sorry for hijacking this email thread, but I am a bit confused as well. Does the SRND guy refer to creating 2 diffrenent Call Control Groups with their own "Group ID". One group is for the Master and the other Standby Agent?
Than...
