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Titel says Cisco Unified Contact Center Enterprise, affected Product is "Cisco Unified Contact Center Express". What's correct?Wich components and versions are affected?
Hello,on a UCCE 8.0.2 System we have the message "mdsproc - (InSvc Pr-Enb Clk)" in the header. On another System with the same version we have the same message without the clk. Wich one is the correct one?Thanks for your help,Matthias
Hi stuartrwalker,You can find the answer in the FAQ - Section of the page. Q.2 Are the ICM versions i.e. (Router ,Logger, AW, PG) 10.x , 11.0(x) , 11.5(x) and 11.6(1) affected?Answer: These versions are not impacted as they use 1.X version of log4j. ...
If you didn't already found it:https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/217602-understand-the-impact-of-apache-log4j-vu.html
Hi,
that looks like an outage on some of the components or network connection of Finesse, CTI Server, CUCM PG or CUCM CTI MNGR.
To have an idea what's the issue a couple of questions:
What says PG and CTI Server Portico?
Was there a cycling of PG an...
Hi Korolevec,For initiate a call from your Website you need a "phone" like Jabber that can do a "click to dial" and the call is sent to a Dialed number on your UCCE.Probably you need a solution with more information for Agent and/or caller like the s...
java.lang.NullPointerException as a cosmetic error... Write to memory space that doesn't exist is a programming issu and can be a "time bomb".Install the latest SR 9.0(4) and when the issue still exists open a TAC case. Cisco has to resolve issues li...
