Hi, We are upgrading UCCX (Contact Center Express) from 8.5.1SU3 to CCX 10.0 and for CUCM 8.5.1SU1 to CUCM 10.0 I want to confirm the steps in upgrading of CCX and CUCM. Eg, Publisher CCX 8.5.1SU3 to CCX 8.5.1SU4 Subscriber CCX 8.5.1SU3 to CCX 8.5.1SU4 Publisher CCX 8.5.1SU4 to CCX 10.0 Subscriber CCX 8.5.1SU4 to CCX 10.0 then CUCM Publisher 8.5 to 10 CUCM subscribers 8.5 to 10. Or if there are any caveats for upgrade of both applications ???/ Thanks ... View more

QUESTION:   How to add following on ASA Firewall. 10.127.4.111 – SAPWFT tree Primary 10.127.4.112 – SAPEXT tree Primary 10.127.4.114 – SAPWFT tree Secondary 10.127.4.115 – SAPEXT tree Secondary What I DID: name 10.127.4.111 SAPWFT name 10.127.4.112 SAPEXT name 10.127.4.114 SAPWFT name 10.127.4.115 SAPEXT object-group network tESTING-lAB network-object host SAPWFT network-object host SAPEXT network-object host SAPWFT network-object host SAPEX What eroor i am faced After adding in ASA Firewall. R1(config)# name 10.137.4.111 SAPWFT R1(config)# name 10.137.4.112 SAPEXT R1(config)# name 10.137.4.114 SAPWFT ERROR: 'SAPWFT' is already mapped to 10.137.4.111! R1(config)# name 10.137.4.115 SAPEXT ERROR: 'SAPEXT' is already mapped to 10.137.4.112! Please tell me how i should add above IP Addresses with same name in Object Group. What are the different ways to add . Thanks ... View more

Hi Fellows, First-Service Authentication against BlueDirectory. We are looking to modify some existing NAT rules that were setup for First-Service Authentication against BlueDirectory.Is it possible to pre-configure the new NATs before the new backend Bluedirectory servers are setup? Thanks ... View more

Hi Team, I got a question, how to troubleshoot and mitigate the issue. Here is the seen. 10.25.105.10 in DMZ of ASA Cannot communicate with 10.153.16.152 lies inside of ASA. Where to start to trouble shoot this ? So far, i only did packet tracer from DMZ to Inside    and it comes up with following: packet-tracer input DMZ tcp 10.25.105.10 8080 10.153.16.152 8080 det   Phase 1 Allowed Phase 2 Allowed Phase 3 Allowed     Drop-reason: (acl-drop) Flow is denied by configured rule Phase: 4 Type: ACCESS-LIST Subtype: Result: DROP Config: Implicit Rule Additional Information: Forward Flow based lookup yields rule: in id=0x46516a8, priority=11, domain=permit, deny=true         hits=1955, user_data=0x5, cs_id=0x0, flags=0x0, protocol=0         src ip=0.0.0.0, mask=0.0.0.0, port=0         dst ip=0.0.0.0, mask=0.0.0.0, port=0 Plz guide me a si am newbe in Security. Thanks ... View more

                   Hi there, We are doing fresh install of UCCX8.5(1) on Virtual Server ESXi 4.1. Currently client is running UCCX 7.0 on physical servers not VM as well as Call Manager.  Can i backup the existing data including historic reporting and restore on UCCX8.5(1) as it is on ESXi 4.1 server. As PUT did not help as Call Manager is also on ESXi 4.1 virtual server, PUT did not give any option to point to new Call Manager. Any easy way please send me step y step or detail doc. Thanks ... View more

Hi everybody, I have a quick question , working on client side So,                   Installed virtual Server ISO images on ESXI Virtual Machine. Got to the configuration stage, where one of the option is to use the platformConfig.vxml file but unable to determine how virtual image could utilize this file. On a non-virtual installation this is done using USB or DVD. Thanks ... View more