bmedina23
Beginner
Beginner
Member since ‎02-16-2017
‎09-09-2022

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  • 9 Posts
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  • 50 Helpful votes Given
  • 10 Helpful votes Received
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Hi team,  I'm creating new users in control hub with webex calling professional license but when I assigned the extension number, in the Webex App it appears with the location prefix. For example the location prefix is 44 and the extension is 1301 in...
Hi Team, I have an issue where i'm getting the Detailed Call CSQ Agent Report but is not showing the agent name, ring time, talk time and work time.  When I run the Detailed Call by Call CCDR Report I do see the talk time. I have already restarted th...
Hello Community,  A customer is experiencing an issue where some agents of contact center are going to Not Ready state when they are handling a call. According to the CUIC Reports, the reason code for the not ready state is Agent logon but the agent ...
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Member Since ‎02-16-2017 01:10 PM
Date Last Visited ‎09-09-2022 06:26 PM
Posts 9
Total Helpful Votes Received 10
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