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UCCX Agent goes to NOT READY (Agent Logon) during a call

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bmedina23
Level 1
Level 1

‎03-16-2021 04:57 PM

Hello Community, 

 

A customer is experiencing an issue where some agents of contact center are going to Not Ready state when they are handling a call. According to the CUIC Reports, the reason code for the not ready state is Agent logon but the agent doesn't do a logout/login procedure. 

 

Does any of you have any idea of what could be happening?

 

UCCX Version: 12.5.1.10000-31

 

This happen to all agents in the UCCX, just not at the same time. 

 

Thanks a lot. 

3 people had this problem
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jim-j
Level 3
Level 3

‎03-17-2021 07:28 AM

It's because the agents are using Chrome (I believe Edge would have this issue too since it's based on Chromium).  Starting with Chrome 88 it has a new feature to heavily throttle chained JS timers.  The workaround for this issue is to change a flag in Chrome by following these steps:

  1. Log out of Finesse (if you're logged into the call center)
  2. Go to the following URL chrome://flags
  3. in the "Search flags" field type "throttle"
  4. To the right of "Throttle Javascript timers in background" click on the drop down menu and change it from "Default" to "Disabled"
  5. Click the "Relaunch" button in the bottom right corner of the page
  6. That's it. The Finesse state issues should now be resolved.

 

 

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