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We have a PRI from the carrier and on CUCM it is a SIP Trunk. We have a company that handles after hours calls through of UCCX. We have a Call Redirect to the company's number but they want to see the caller's telephone's number and not our Caller...
We are restoring from backup and our App Password and Admin OS Passwords are different. When rebuilding the server it asks for the Administrator Login Configuration which says Enter the Platform administration username and password. We are not sure ...
We are a hospital and have upgraded our UCCX to 12.5.1 SU1 due to numerous issues. We have run into a bug CSCvt65696 and need to upgrade CUCM from 12.5.1 SU2 to SU4. In our test environment, while upgrading to the inactive partition any new Finesse...
UCCX 12.5.1-10000-31 (ES03-93) Is there a query that will show the association between Call Control Groups and the triggers associated with the specific group?
Recently upgraded to UCCX 12.5.1.10000-31 and our agents are complaining that when transferring to a department in the Phone Book the "text" is too small to read. Is there any way to expand this window? Attaching screenshots.
Attaching both reports. The Agent Login Logout Report shows correctly. The Agent All Fields show the Total Log In incorrectly.NOTE: Patrick Houf is an agent that logged out himself the other agents were logged out by the Supervisor.
The agents are not supervisors. We have closing clearing the browser history to clear the cache. We are on the correct team, Business Office. They cannot see the Agent CSQ Statistics Report but can see the Agent Team Summary Report (which they want...
