About Leah Sittig

Leah Sittig · 04-19-2022

We have a PRI from the carrier and on CUCM it is a SIP Trunk. We have a company that handles after hours calls through of UCCX. We have a Call Redirect to the company's number but they want to see the caller's telephone's number and not our Caller...

Leah Sittig · 04-08-2022

We are restoring from backup and our App Password and Admin OS Passwords are different. When rebuilding the server it asks for the Administrator Login Configuration which says Enter the Platform administration username and password. We are not sure ...

Leah Sittig · 03-19-2021

We are a hospital and have upgraded our UCCX to 12.5.1 SU1 due to numerous issues. We have run into a bug CSCvt65696 and need to upgrade CUCM from 12.5.1 SU2 to SU4. In our test environment, while upgrading to the inactive partition any new Finesse...

Leah Sittig · 12-18-2020

UCCX 12.5.1-10000-31 (ES03-93) Is there a query that will show the association between Call Control Groups and the triggers associated with the specific group?

Leah Sittig · 10-20-2020

Recently upgraded to UCCX 12.5.1.10000-31 and our agents are complaining that when transferring to a department in the Phone Book the "text" is too small to read. Is there any way to expand this window? Attaching screenshots.

Leah Sittig · 07-15-2020

I was using IE and all the other tabs were accessible. I changed to Chrome and now can view the tab. Thank you.

Leah Sittig · 06-26-2020

All the NTP servers are as a NTPv4.

Leah Sittig · 06-03-2020

Attaching both reports. The Agent Login Logout Report shows correctly. The Agent All Fields show the Total Log In incorrectly.NOTE: Patrick Houf is an agent that logged out himself the other agents were logged out by the Supervisor.

Leah Sittig · 02-10-2020

xml attached

Leah Sittig · 02-10-2020

The agents are not supervisors. We have closing clearing the browser history to clear the cache. We are on the correct team, Business Office. They cannot see the Agent CSQ Statistics Report but can see the Agent Team Summary Report (which they want...

Member Since	‎08-25-2011 08:32 AM
Date Last Visited	‎04-17-2024 12:04 AM
Posts	39
Total Helpful Votes Received	11

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User Activity

UCCX 12.5 Call Redirect to External Company but want to Pass Caller ID

CUCM 12.5.1 - Restoring from Backup - Platform Administration Username

UCCX 12.5.1 SU1 - Finesse User are Locked Out While CUCM upgrades from 12.5.1(SU2 to SU4)

UCCX 12.5 Query to List Triggers Associated with Call Control Groups

UCCX 12.5.1 - Finesse Agent Phone Book - Text too Small

Re: UCCX 11.6.2 Call Variable Layout in Finesse Administration Not Populating

Re: CUCM 11.5 RTMT NTP Alert - Local NTP client is off more than acceptable threshold

Re: UCCX CUIC 11.6 - Agent All Field Report Total Logged-in Time Not Accurate

Re: UCCX Finesse Desktop Layout Config Change - Remove Agent Summary Team Summary Report

Re: UCCX Finesse Desktop Layout Config Change - Remove Agent Summary Team Summary Report