Keith Pretti
Beginner
Beginner
Member since ‎03-07-2013
‎08-31-2022

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  • 32 Posts
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Does anyone have an example of using a Voice Form and storing the responses from a caller for playback to an agent at a later time? We are moving to Cisco using CVP and Call Studio and have a need to replace the current forms that take in caller resp...
What is the proper procedure to export a CVP Call Studio application to another server for back up and import purposes later? The end game is to make a non deployed application backup to another location. Thanks - Keith
I am trying to add an element in a group inside of Courtesy Call Back. The exit states are greyed out and I can not select done. What am I doing wrong? I have included an attachment in word of a screen print.
Well, he time has finally come. I have a need to identify inbound numbers by ANI, do a look up and route accordingly. Anyone have any experience they want to share? We are at UCCE 8.6 with CVP 8.x . ICM and CVP scripting is not a problem, just not su...
We just upgraded to 9.0.2 I need to know where the mail files reside in CIM before they are pushed to the agent. we have a Web server, app server and data server,thanks! 
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Member Since ‎03-07-2013 05:47 AM
Date Last Visited ‎08-31-2022 01:35 PM
Posts 32
Total Helpful Votes Received 1
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