04-16-2015 06:33 AM - edited 03-14-2019 02:41 PM
We just upgraded to 9.0.2 I need to know where the mail files reside in CIM before they are pushed to the agent. we have a Web server, app server and data server,
thanks!
04-16-2015 08:34 AM
Keith,
All EIM email details are kept in the EIM database, not in discrete files on the drive. Email attachments will be in a directory similar to this:
{EIM install dir}\eService\storage\1\mail\attachments
I don't have separate EIM servers to check, but I would guess that this would be on your data server. If you look around the "storage" directory, there are similar areas for KB and Customer attachments.
-Jameson
04-16-2015 08:38 AM
Jameson - yes I have the attachment directory, but have not been able to locate the queue directories yet. I think I had seen these before but can not remember where.
thanks!
04-16-2015 08:50 AM
Keith,
As I stated, the actual emails are not kept as separate files. All of this data is kept in EIM's database. Look in the eGActiveDB database at the EGML_EMAIL and EGML_EMAIL_DATA tables.
-Jameson
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