Hi All, Please help me with the command that how many E1 channels are down out of 31 in my PRI Circuit.i am not able to find any command in cisco r0uter.   Thanks Rajni

Hello Friends, can someone tell me how i can integrate nice with ucce system ? and also how the recording happens ? means what configuration we do on cucm or icm in order to record the agent ? Thanks, Rajni Vashisht

hello all, i want to know in what all cases queue to skill group node gets fail ?  actually i want to play a prompt in case of queue to skill group node failure but no luck so please let me know on which all cases my queue to skill group node fails ?...

Request to tell me the call flow and configuration require for blind and consultive transfer from agent phone ?  also please tell me what will be the difference if the agent is transfering call from ip phone and agent desktop? Thanks, Rajni Vashisht

Hi, is there any way to find out the BHCA in Existing UCCE System. >> please help me to understand that BHCA will applicable in all components in UCCE ? ( i mean CUBE's have their own BHCA, cvp ,icm and cucm has their own BHCA ?) Thanks, Rajni Vashi...