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About pheadden
07-20-2020
pheadden
Beginner
My wife Ruth and I have two daughters (Emily and Jenna) at the University of Colorado ($$$) :|
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04-14-2005
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Re: That is not possible right
Created by
pheadden
in
Other Collaboration Subjects
02-12-2020
02-12-2020
Would this be true in Cisco Unity Connection as well? Thanks
CVP 11.6 Call Latency
Created by
pheadden
in
Contact Center
12-21-2018
12-21-2018
I have been observing an issue with CVP Call Server IVR latency, which is the average amount of time...
Java Security error
Created by
pheadden
in
Contact Center
11-15-2017
11-15-2017
Any thoughts on how to address this Rest element error related to Java security? 10.217.108.18.15107...
UCCE and Splunk
Created by
pheadden
in
Contact Center
10-05-2017
10-05-2017
Does anyone have any experience with offloading UCCE EMS files to Splunk and then converting them to...
Yes I agree. Thanks Omar. It
Created by
pheadden
in
Contact Center
03-30-2017
03-30-2017
Yes I agree. Thanks Omar. It should be using LAA, however it seems to stack up some agents with all ...
Here you go Omar, thanks so
Created by
pheadden
in
Contact Center
03-29-2017
03-29-2017
Here you go Omar, thanks so much.
UCCE Egain Chats - some agents not getting chats
Created by
pheadden
in
Contact Center
03-16-2017
03-16-2017
UCCE 10.5 environment with integrated Egain and ICM picks the agent. 15 agents in a chat skill, 10 s...
Hi sukanyaramanan,
Created by
pheadden
in
Contact Center
02-23-2017
02-23-2017
Hi sukanyaramanan, did you ever figure out what happened here?
I am working on this. I can
Created by
pheadden
in
Contact Center
02-21-2017
02-21-2017
I am working on this. I can write a query in CUIC to collect the post call survey results based with...
CUIC - create reports based on data from multiple sources (CVP, ICM, CM)
Created by
pheadden
in
Contact Center
02-20-2017
02-20-2017
Hi all, In CUIC (11.0) is there a way to create a report based on multiple sources? I'm trying to ta...
Re: CUIC reporting for CVP Post Call Survey
Created by
pheadden
in
Collaboration Blogs
02-17-2017
02-17-2017
Can you write a query/report in CUIC to join the CVP results with the Agent extension in the HDS TCD...
Thank you so much Terry. This
Created by
pheadden
in
Contact Center
08-22-2016
08-22-2016
Thank you so much Terry. This is for the outbound dialing campaign in UCCE but it still helps. I wil...
UCCE CVP Courtesy Call Back interval between Call Backs
Created by
pheadden
in
Contact Center
08-10-2016
08-10-2016
Hi all, Is there a way to adjust the time between call backs the system makes to a caller who doesn'...
We are using mrcp v1.
Created by
pheadden
in
Contact Center
03-28-2016
03-28-2016
We are using mrcp v1. Questions: What RTSP/MRCP debug commands/levels are safe to use in production ...
Thank you Chintan for your
Created by
pheadden
in
Contact Center
03-28-2016
03-28-2016
Thank you Chintan for your response, We do not at this time want to invoke ASR but it appears some c...
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Public Statistics
Date Registered
04-14-2005
11:27 AM
Date Last Visited
07-20-2020
06:29 PM
Total Messages Posted
34
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jackskid
5
bill.king1
5
geoff
15
hoffmann74
5
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