Hi folks. I'm running Unity 11.5 and I have a client who would like a system call handler set up with a voicemail that sends an email notification to a group of users. Most users at this organization do not have their voicemails set up to forward to ...

Hi all. Hoping someone might know how I can find out who has run certain reports in Unified Intelligence within a timeline, if that's at all possible? Thanks

Hi all. Running UCCX 11.6 and trying to follow the documentation on how to add a live report to the agents' Finesse dashboard and can't make heads or tails of this. It simply states that I need to go into the Finesse Default Layout XML and simply "co...

Hey all.   We recently upgraded UCCX from 8.6 to 11, and so we no longer need a Unified Reporting server. However, members of the team that use UCCX would like to keep the old reporting data in case they want to make a report of year-by-year trends i...

Hi all. I'm trying to understand how I can get phones that aren't able to route to one another directly to talk through a DMZ, most likely using an MTP.   We have a standard production network in which our CUCM cluster, PSTN gateways, and phones are ...