Unity System Call Handlers - voicemail distribution lists

[Tyson Villeneuve]

Hi folks. I'm running Unity 11.5 and I have a client who would like a system call handler set up with a voicemail that sends an email notification to a group of users. Most users at this organization do not have their voicemails set up to forward to their email addresses. These users would like to have only the voicemails sent to the Call Handler forwarded their emails, but not voicemails left on their personal extensions. 

Right now, the only way I see to get these voicemails into the users' email is to forward messages left on the SCH to a DL with all the users, and enable email forwarding on all their inboxes. Is there another way?

Thanks

[Maren Mahoney]

Would this work?

Have the call handler mark the voicemail to the distribution list as Urgent, then set up message notification on each member's mailbox to do SMTP notifications only on Urgent messages.

They may end up with a few stray voicemails sent to their email if a random user decides to mark a voicemail as urgent, but most people don't think to do that.

Maren

[Tyson Villeneuve]

Thanks for the suggestion. Would this be done by going into Notification Devices, then SMTP, then checking "Urgent Only" next to "All Voice Messages"?

This gives me the bizarre "The specified SMTP address cannot be in the Unity domain", suggesting that for some reason, this can only be setup for external emails.

Is there anywhere else this can be enabled?

[Maren Mahoney]

Right. It's been a while and I forgot about this detail: The SMTP domain used by user accounts can't be the SMTP domain for the Unity Connection server itself. I have never figured out why this limitation exists, other than when doing Digital Networking/HTTPS networking.

The Unity Connection SMTP Domain is, by default, the FQDN domain. Many folks (myself included) generally use the same domain for building all of my servers, and that FQDN domain becomes the SMTP domain. Hence the conflict.

The fix for this - which means the fix for Unity Connection being able to send any email notifications - is to change the Unity Connection SMTP domain. This affects Unified Messaging and things like HTTPS networking, but if you were using those you'd have run into this already. Note that this does not affect the server name/FQDN or DNS resolution to the server itself.

Unity Connection SMTP Domain Name Change and then also

Setting Up SMTP Message Notification 

It seems like a big change, but it really is pretty straightforward. Unfortunately, I can't think of any other way to get the behavior you want.

Maren