I have an agent working from home on IP Communicator connecting via VPN. Those on campus can see her as an agent on the supervisor desktop but she can't see other agents on her home computer. However she can see herself. When this agent is on campus ...

                   Is there a way to import a file to play as a callhandler greeting.  In Unity you could paste from a file, did that go away in Unity Connection?

                   Need to understand why when I'm on an IP Communicator call on line 1 and a new call rings on another line the connected call drops.  I'm not automatically connected with the ringing call I still need to click on the line button to ...