I believe so. I couldn't find any info to support that the license limit has any bearing on report output. It only controls the number of concurrent agent and supervisor logins.
The 100 license limit is for concurrently-logged in agents. You can configure any number of agents you wish, but only 100 can log in at a time.
Reports will be accurate for all agents. The management of an agent based on CSD and team has no bearin...
You need to do two things before they can be programmed:
1. Go to the Expansion Module section of the phone configuration page and make sure it's enabled there.
2. Go to Device - Device Settings - Phone Button Templates, go to the standard 7961 one ...
It is supported on BE7000M or BE7000H (with caveats in the previous link) or you can use spec-based hardware. If you have a 3rd-party ESX box with the requirements at http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/co...
