I am trying to build a gadget or create a workflow on UCCX that once a call is terminated by the agent, the workflow/gadget will trigger a transfer to a supervisor based on a variable that comes into the call. I was wondering if anyone has been able to build anything similar to that using the Single Step Transfer on the developer site below     https://developer.cisco.com/docs/finesse/#!dialoginitiate-a-single-step-transfer/dialoginitiate-a-single-step-transfer ... View more

Has anyone been able to build a workflow or gadget using the API described for the Single Step Transfer below? https://developer.cisco.com/docs/finesse/#!dialoginitiate-a-single-step-transfer/dialoginitiate-a-single-step-transfer   I am trying to build a gadget with this and was wondering if I could get some guidance. ... View more

UCCX 11.6. I am trying to build a logic where instead of an agent hanging up using Finesse, they push a transfer button and the call automatically gets routed to another extension to a specific supervisor. Essentially, i want to create a blind transfer button but i'm not sure where to start from.    I have tried looking at the API https://developer.cisco.com/docs/finesse/#!dialogmake-a-consult-call-request/dialogmake-a-consult-call-request and i tried using the Finesse HTTP workflow that when an agent hangs up the call, it automatically transfers the call to the supervisor extension but that didn't happen.    Can anyone assist with accomplishing this or if you know or have completed something similar to this, can you share? ... View more

I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction:   Agent Places outbound call using Finesse Agent Ends Call Finesse Automatically Dials Extension 12345   I've tried using https://developer.cisco.com/docs/finesse/#!dialogtake-action-on-participant/platformbased-api-differences within Finesse Workflow to see if i can trigger this but its either how i did it is wrong or I'm missing something.   In Finesse Workflow, i create a workflow with the API URI then in the body, i added below:   < Dialog > < requestedAction > TRANSFER </ requestedAction > < toAddress > 12345 </ toAddress > < targetMediaAddress > extension </ targetMediaAddress > </ Dialog >   ... View more

Does anyone know how to use a permalink to create a gadget for Finesse? I have tried using the CUIC gadget located on https://github.com/CiscoDevNet/finesse-sample-code/tree/master/CUICSampleGadget and changing the permalink on the CUIC.js but the gadget is not displaying anything on Finesse   If i put the permalink on a web browser, it works just fine. ... View more