Integrating with Nuance and was wondering if anyone has ever done Speech-to-Text from the CVP side. I have the Nuance server stood up with required license and have no idea on how to receive audio to convert it into text.

Deploying CCB on UCCE 11.6. The CCB application is working but the problem I’m having is the Callback seems to be happening sooner than the EWT. Looking through the CallbackWait application, I don’t see any error there. Has anyone ever experienced th...

Integrating UCCX with Nuance TTS and i was wondering if anyone knows how we can check if TTS Ports are available before playing generating a TTS prompt and also if the Nuance is not available or the server is shutdown, how can i determine.

I am trying to build a gadget or create a workflow on UCCX that once a call is terminated by the agent, the workflow/gadget will trigger a transfer to a supervisor based on a variable that comes into the call. I was wondering if anyone has been able ...

Has anyone been able to build a workflow or gadget using the API described for the Single Step Transfer below?https://developer.cisco.com/docs/finesse/#!dialoginitiate-a-single-step-transfer/dialoginitiate-a-single-step-transfer I am trying to build ...