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Ahmed Adeyemi
‎01-15-2021
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5 Accepted Solution
CCP Member
1 Accepted Solution
30 Helpful Vote
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Member since ‎04-05-2013
265
Posts
78
Helpful
9
Solutions
Certifications
Understanding of Cisco Collaboration Devices and Video Network Devices
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
CCNA
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
CCNA
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
CCNA
Cisco Certified Network Associate Collaboration (CCNA Collaboration)

Re: How CVP sub dialog option works and Menu configuration how return values work

Created by in Contact Center
12-28-2020
12-28-2020
The way the subdialog works is easy. Subdialog Start receives the variable being passed from ICM or ...

Re: UCCE Courtesy Callback

Created by in Contact Center
12-23-2020
12-23-2020
Do you mind sharing how you calculated your EWT? You are correct, presently I presently i am using t...

Re: Jabber not pulling jabber-config OR UC service

Created by in Collaboration Applications
12-22-2020
12-22-2020
To narrow down your issue, I would recommend you remove the jabber-config file that you have previou...

Re: Cisco Jabber Phone Service Icon RED

Created by in Collaboration Applications
12-22-2020
12-22-2020
Collect the diagnostic log with TCP dump checked. This has to be replicable essentially as soon as i...

Re: Jabber over VPN can't receive calls

Created by in Collaboration Applications
12-22-2020
12-22-2020
More than likely the routes on your VPN would be the issue. Have you tried to reset your Jabber and ...

Re: Jabber not pulling jabber-config OR UC service

Created by in Collaboration Applications
12-22-2020
12-22-2020
In the PRT log, you should be able to see what files its attempting to pull and how it’s connecting....

Re: How CVP sub dialog option works and Menu configuration how return values work

Created by in Contact Center
12-22-2020
12-22-2020
Are you asking for how the sub dialog works? Essentially this is used to initiate the call and obtai...

UCCE Courtesy Callback

Created by in Contact Center
12-22-2020
12-22-2020
Deploying CCB on UCCE 11.6. The CCB application is working but the problem I’m having is the Callbac...

Re: UCCX with Nuance TTS

Created by in Contact Center
10-10-2020
10-10-2020
Thanks David. Do you know what the parameter will look like? I've been trying to come up with what t...

UCCX with Nuance TTS

Created by in Contact Center
10-09-2020
10-09-2020
Integrating UCCX with Nuance TTS and i was wondering if anyone knows how we can check if TTS Ports a...

UCCX SST Transfer

Created by in Contact Center
01-20-2020
01-20-2020
I am trying to build a gadget or create a workflow on UCCX that once a call is terminated by the age...

Single Step Transfer - UCCX

Created by in Contact Center
01-20-2020
01-20-2020
Has anyone been able to build a workflow or gadget using the API described for the Single Step Trans...

Re: UCCX API

Created by in Contact Center
01-06-2020
01-06-2020
Does anyone by any chance have a gadget created for this? Essentially gadget that can do a direct tr...

Re: UCCX 12.0.1 Calendar sample script

Created by in Contact Center
01-06-2020
01-06-2020
Yes, on the script itself you will need to select the next action of what you would like Business Ho...

Re: Can finesse team performance window display the called number of outbound calls in progress

Created by in Contact Center
01-04-2020
01-04-2020
This is not available at the moment. However you can create a custom report that will show this.
Public Statistics
Date Registered ‎04-05-2013 01:48 PM
Date Last Visited ‎01-15-2021 08:24 AM
Total Messages Posted 265
Total Helpful Votes Received 78
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