About Phillip Ratliff

Phillip Ratliff · 02-20-2013

Problem DescriptionA small number of 7921G phones were programmed with an incorrect hardware revision of 5.6. SymptomA 7921G phone received as a replacement via RMA fails to upgrade from CP7921G-MFG-F.2.LOADS. Each time the phone downloads its confi...

Phillip Ratliff · 08-22-2012

IntroductionThis document is intended to be a single resource to track which Android phones Cisco Jabber for Android will work on. While Cisco is only able to officially support the few models that we are able to test on we acknowledge that customer...

Phillip Ratliff · 08-09-2011

About This DocumentCius Ship DatesCisco Cius Experience Assurance Process (EAP)Software Release ProcessCius phone loadsReferences About This DocumentThis document is written as a communication to Cisco customers and partners about the release process...

Phillip Ratliff · 05-03-2011

DescriptionCSCtj50884 covers a leak that will result in the Tomcat web service running out of memory. This will disrupt web services which includes the CCMAdmin and CCMUser web sites, Extension Mobility operations, and even IPCC agent logins.Getting...

Phillip Ratliff · 03-02-2011

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Phillip Ratliff · 09-06-2017

As several have noted in this thread returning the cluster to non-secure mode doesn't actually delete the CTL file from the Publisher or TFTP server. You must manually delete this file with the command file delete tftp CTLFile.tlv before TFTP will st...

Phillip Ratliff · 02-13-2017

After generating a CSR for tomcat and getting it signed by your CA the resulting certificate should be uploaded as a tomcat certificate, not tomcat-trust. This is how you replace the self-signed certificate generated by the system with the one that c...

Phillip Ratliff · 06-29-2016

You need to manually regenerate the CTL file any time a certificate contained in the CTL changes. The CTL does not contain the TVS cert so in your case that would not require a CTL update. The CallManager.pem certificate would require a CTL update. ...

Phillip Ratliff · 04-04-2016

In the text you quoted the term application certificate is the same thing as an identity certificate. Yes this procedure does apply for CUC, UCCX, and IMP as they all share the same platform. I can't guarantee that UCCX or CUC will share trust certs...

Phillip Ratliff · 04-04-2016

You've got it Amit. That is exactly how the process is supposed to work. Things mostly go bad when the phone doesn't trust the updated ITL so it can't pick up the new TVS certificate. When you have multiple nodes and your TFTP server isn't running ...

Member Since	‎03-29-2003 08:12 AM
Date Last Visited	‎06-24-2024 11:29 PM
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7921G IP Phones with hardware revision 5.6 fail to upgrade firmware

Master phone list for Cisco Jabber for Android

Cisco Cius EAP and software release process

CUCM Tomcat memory leak requires RTMT client upgrade to fix - CSCtj50884

Using Cisco Jabber for Android on unsupported devices: Tips, Tricks, & Caveats

Re: We have seen the same issue.

After generating a CSR for

You need to manually

In the text you quoted the

You've got it Amit. That is