Hi, I'm testing ELM co-res on CUCM. I've just installed CUCM, started all services and changed name by IP@ in System>Server I can access the ELM using the application username defined in the CUCM installation, but when I use the same one to add the product instance (that is, the CUCM) I get the following error: Test connection failed. Login failed while attempting to connect to the Product Instance. Verify that the porvided username and password are correct. I don't understand what can be wrong with the username/pwd as it is the same I'm using to access CUCM and ELM and I can access both with no problem. Does this user has to have any additional role? I've been reading through the ELM user guide and I can find nothing else I should do before adding an instance. Any help would be highly appreciated. Carmen ... View more

Hi everybody, I was troubleshooting an issue with CUCM and after removing the CSS from the line and the device, the ip phone was still able to amke calls. By chance, I found out that the CSS that was responsible for this, was one that was defined in the Device Pool: Device Mobility Calling Search Space I had a look at the documentation and it says: Choose the appropriate calling search space to be used as the device  calling search space when the device is roaming and in same device  mobility group. Device Mobility Related Settings The parameters under these settings will override the device-level settings only when the device is roaming within a Device Mobility Group. The parameters included in these settings are: • Device Mobility Calling Search Space • AAR Calling Search Space • AAR Group • Calling Party Transformation CSS • Called Party Transformation CSS The device mobility related settings affect the dial plan because the calling search space dictates the patterns that can be dialed or the devices that can be reached. I had a look at this doc also ( https://supportforums.cisco.com/docs/DOC-19600 ) and my devices are not roaming, I'm using desk phones, device mobility is off, no physical locations configured, no device mobility groups... My question is: is this CSS working as designed or is it a CSS that is used as 'last resort'? I can find no reason why this CSS is applying to my device... Any idea? Thanks in advance, Carmen ... View more

Hi, I'm configuring CUEAC and customer might be interested in using the system reports available in the Cisco Unified Reporting section. However, they don't want the Admin user to be the one accessing the reporting section as this user has access to all the configuration section, but I haven't been able to find how to create or select a new user to access this reporting page (in fact, it only appears after logging in, so the user has access to both sections) Anyone knows if it is possible to have a different user for accessing reporting than the one accessing the config section? Thanks in advance, Carmne ... View more