Can anyone confirm why DTMF tones can't be passed from the Dial-Pad in CAD when transferring a call?I also thought it was interesting that you can't use * or # as digits in the Agent Directory.
My agents are requesting the ability to see what other agents are logged into the queue and their phone status if possible.This seems like a fairly reasonable request so that agents can easily see which other agents are available in case they need to...
I have a large script that I am writing for a new IPCC install. For some reason it kept erroring out on me during the 'Get Digit String' section. So I broke off that section and simplified it just so I can see what is going on. I have attached a scre...
Does Cisco Callmanager support Nortel DMS-500 as a switch type for MGCP gateway's?If not, is there a compatible switch type I can use, or am I going to have to contact the Telco and have them switch it?
I am just curious what people are using to backup their CallManager servers. Outside of clustering these servers, what is the fastest way to bring them back online in the event of a failure.I am looking for something that can backup the system while ...
If they are using WindowsXP. Check the personal firewall settings. I would try and disable the personal firewall for now in order to eliminate it from potential problems.Also, if they have the Cisco VPN Client installed on their machine, I would open...
I have integrated our CCM with a number of different Bogen paging systems by using FXO ports from our gateway. I am sure there are ways to integrate with your existing PA system without having to buy a new solution. I would post what model/vendor you...
This would sound like an inter-digit delay problem that is from some sort of dialing plan issue, but I don't think it would cause the gateway to timeout before ringback. I would get a detailed CCM trace on the CallManager so we can see what dial plan...
Are they successful when the Plan and Type are Unknown? Is this some type of Software Defined Network connection?On the H.323 gateway you can hardcode the plan and type on the interface by using:isdn map address . plan unknown type unknown
I have heard that they won't officially support it, but that they do it internally. :)Basically, Cisco makes some nice coin off the hardware dependancy. If that is the case, I personally think they should charge more for a 'vmware' licensed version. ...