I have a customer with version 9.1.1.31900-1 When looking at the CLI, it advises to run the recovery disk I do not see one for this version in downloads   Can I use Recovery CD for Cisco Unified Presence 9.1 9.1.1.81900-10-recovery.iso? Thank yo...

I have a user running Windows 10 Pro.  We are running CUCM System version: 10.5.2.12901-1. There is no CUPS in the environment.   When the Jabber 11.x is installed, it is pointed to our CUCM (under advanced settings),and the user can log in, yet ther...

I have an issue where on the receptionist AC, it keeps losing the SEP info on the user.If you r click on a user in the directory and select contact details, then click on contact numbers, the SEP is now missing.  If we put it back in, it will disappe...

       HelloWe  are running CUEAC_SV_8.6.2.11, with two offices (one system with 2 queues/operators)When one office receptionist transfers a call to the other office receptionist, the call shows on her IP phone , but not on her AC display.Trying to f...