UCCX Agent with Unified Mobility

[Yankovskyi]

Hi all,

We have UCCX 8.5 and CUCM 8.6

Maybe somebody knows.

Can we make next:

Incomnig call to UCCX ---> UCCX Script--->CAD and Agent IP Phone

But we woud like configure Unified Mobility feature and use this feature with UCCX agents phone.

There is moment when agent leavs his workplace, and we want forward incoming calls UCCX to agents mobile phone.

I would be very grateful for the helpful advice.

Perhaps there are other solutions

[Chris Deren]

You can use mobility with the phone, but not with the ACD line, it is not supported to have mobile connect triggered calls on ACD lines. I might work to some extend if ring no answer is long enough on UCCX side, but would certainly not be supported and might cause some undesired issues.

HTH,

Chris

[scoe]

I have just configured Mobile Connect on a ACD line and tested it and it seems to work fine The Agent phone rings then if not answered the mobile rings, the call is answered. Call is seen on the Agent phone aswell and in CAD and the call gets included in the Agent call stats.

I know it's not supported, but what issues should I expect to see?

Thanks,

Stuart