We have Cisco Contact Center Express Rls 10.5 We have set up an applications, all the details, Skills, groups, etc, including the End User definitions in the Call Manager. We are using a script borrowed from another app, but not really fully define...

I need to be able to set up 'Directed Call Pickup' in a CUCM where you can pick up a call that is ringing on a DN by dialing the DN where the call is ringing. Example: In pickup group 100 three phones are ringing, but I want to pick up specifically o...

I have an FXO port with a POTS line connected for outgoing calls to 911 at a remote site. Is it ok to bridge that connection directly to a fax machine?  In this case both the fax machine and the fxo port would be simultaneously and permanently conn...

I am trying to remove any reference to the T1 card in 0/3 before I shut it down and replace the card with a FXS card.  How do you remove the 'Controller T1 0/3/0 and 0/3/1?? It is a two port card. I have shut the controllers down, and I have removed ...

Out of several thousand end users with Unity voice mailboxes on a single, very widely extended CUCM system we have a small set of approximately 20 Unity voice mailboxes where inbound calls that route to voice mail are disconnected in approximately 20...