Hi All,  I'm attempting to setup email alerts for successful/failed backups in CUCM.  I currently have the mailserver configured using RTMT and have alerts enable for CiscoDRFFailure.  I have 2 questions however... 1. - Is there a way to configure the alerts for CiscoDRFFailue to also report the successes.  If not, how can I go about doing that?  I see that there is an alarm for DRFBackUpCompleted, but i cant seem to find it for a custom alert (nor have I set up any custom alerts as of yet) 2. - How can I test mailflow for the alerts?  I pretty sure I have everything configured correctly, but just want to make sure that if the alert is triggered, that I will in fact receive an email for it.  I dont see a test connection or test mailflow option. Any suggestions would be greatly appreciated!  Thanks in advance all! Tommy ... View more

Hey Guys, How would one go about downloading an entire VM box of messages as playable .wav's to a users computer.  Currently, the only way I know of to do this is to have each send as an attahment via email, but that has to be configured ahead of time.  I have a mailbox that was not configured for email originally (not configured to have the messages forwarded to a mailbox), and has a few messages in it that a user would like to save as a wav on their desktop.  Doing some research, and I tried using http:// <unity server>/inbox (previously never used, so not sure exactly what it's capabale of doing) but it never seems to load any messages - just get a "loading messages" message constantly, going on about 30 minutes now for my mail box.  ANy other suggestions? Any help would be awesome! These threads and all you pro's have really helped me too much to even say over the last few weeks as I got pushed more and more into the fire that is Unity.  Thanks to everyone in advance!  I know if there is a way, one of you guys knows it! T ... View more

HI Folks, I have an issue where some agents, configured exactly like others that are working, are not able to use the chat client and do not appear to others on the same team in their chat windows.  If one of those users with this issue attempts to open their chat client, it does open, but only one user is listed for them to chat with (there should be many) and when I attempt to chat with that person, it errors out saying "Error communicating" and disallows any other function other then to close it. Doing some research, I came across this site -> http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml From that, I've attempted disabling windows firewall, reinstalling the agent for those users, and other steps recommended from that link but still experiening this issue.  Again, it's only for certain agents, people sitting right next to this users configured the same way are all working just fine.  Any ideas or suggestions to resolve this? Running Cisco Agent Desktop build 8.5.1.312 Thanks! Tommy ... View more

Hey Guys, We're experiencing a lot poor feedback from our users about the softphone.  It's so hit or miss, that I'm not really sure where the problem lays. The most recent (and this pretty much sums up the issue with all the other complaints as well) is using the softphone from different locations.  When we first set up the phone, tested from within the office, everything worked perfectly.  I also always have my users test from their homes to ensure that they understand the process of conecting to the VPN, etc... I was told the phone worked great as well from there.  I then get a call from the user while actually traveling for business that they are not able to hear the other party on the phone.  We did our testing - audio tuning wizard, configure for low bandwidth, reinstalling the headset and so on - and nothing seems to take. The Audio tuning wizard checks out fine.  In all cases we're able to hear the test sound through the assigned devices and the mic works great.  Could it be poor connections or security on just about every hotel network that my users stay at that is causing this issue?  They're able to connect to the VPN, and the phones do register, but it just seems that more times than most, the softphone just doesnt work when it really matters. Any suggestions?  Anyone using the IP Commuincator flawlessly so far no matter where they travel to? Thanks! Tommy ... View more