Unfortunately, I haven't. The customer originally posted that things were working, then later said that it's hit and miss, in the same day with the same agent a supervisor could get a good recording and an error recording. The priority is pretty low so they haven't gotten back to me with any more information for a TAC case.
I have one other customer that is having issues with Recording/Monitoring on SU3, and another with SU2 that will soon be upgrading. The other customer on SU3 is so burned out on Cisco and TAC requests that they've stopped providing me information and want a Cisco tech on site. They're tired of tying up their own staff troubleshooting the issue.