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Dear all,
Any can confirm me about the combability issue on using 10G base T module in Cisco firewall 3130 in 8X10G fiber slot.
Thanks in advance
Shibly
Hi,
we have UCCX 11.0 with premium license. we create agent base outbound dialer in uccx for direct preview ( which is working fine), progressive and predictive ( which are not working). For predictive and progressive, call is initiated and when cus...
Hi,
Any one can help me how we can integrate cisco UCCX with Oracle RN CX cloud service with details. I have document regarding this for Avaya Aura Call Center Elite.
Thanks
Shibly
Hi,
we want to upgrade IOS of cisco firewall 5585 form 8.4(2) to 9.1(3). This device is used for VPN firewall. So there are to many ACL and VPN configuration. What would be the impact in configuration if i upgrade the IOS from 8.4(2) to 9.1(2) first ...
hi,
we configure cisco asa 5550 for accounting in acs server. its ok when someone login with acs local database username and password. but if we login with local database of cisco asa 5550 then acs server accounting is not monitored. why is that ? p...
Hi Gabriel,
I have done all the required configuration both in CUCM, UCCX and Voice gateway. but when the call is initiated and received by the customer, call is dropped instead to transfer to the agent. Can any you help me regarding this.
Thanks i...
Hi Deepak,
Thanks for your reply. But this one is for IVR based outbound dialer. i need agent based. Can you please refer any document for that particulate configuration.
Thanks in advance
SHibly