Hi, we have UCCX 11.0 with premium license. we create agent base outbound dialer in uccx for direct preview ( which is working fine), progressive and predictive ( which are not working). For predictive and progressive, call is initiated and when cus...

Hi,  Any one can help me how we can integrate cisco UCCX with Oracle RN CX cloud service with details. I have document regarding this for Avaya Aura Call Center Elite. Thanks  Shibly

Hi, we want to upgrade IOS of cisco firewall 5585 form 8.4(2) to 9.1(3). This device is used for VPN firewall. So there are to many ACL and VPN configuration. What would be the impact in configuration if i upgrade the IOS from 8.4(2) to 9.1(2) first ...

hi,  we configure cisco asa 5550 for accounting in acs server. its ok when someone login with acs local database username and password. but if we login with local database of cisco asa 5550 then acs server accounting is not monitored. why is that ? p...