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Hello,What I want to do is:when an agent gets an email, than I would like to somehow automatically open a case in their CRM application. Maybe http trigger with certain parameters. Something similar with voice workflows/answer event actions. Is there...
Hello Matthew,How did it go? What strategy did you chose and did you face any unexpected surprises?I will have sort of the same thing going in the near future. I need to migrate from 7.5 to 8.5 from MCSs to VMs on UCS Bseries and from all in same loc...
Do you have SQL 2008 server? Because these SQL installation scripts such as the one above, fail under SQL 2008 because of certain syntax mismatch. I had to manually modify the SQL scripts and then run the setup again.
Glad it worked.First of all you need SQL Server installed.And then use SQL Server Management Studio to create procedures and run scripts.Regards,Octavian
"What can I use to retrieve stats from the server and then use a web page to continuously display real-time data?"It pretty much goes like this:A SQL server with Linked Server to Informix DB. You can download the informix client sdk from here (used t...
Hi,There is a SP_CreateQMView.sql script that runs and apparently fails.To further troubleshoot the issue, I would run this script directly from WFM DB query and see where it fails.Regards,Octavian