Hi All, I have a question regarding UCCX scripting : When a call is transfered to an agent via the Select Resource Step in an UCCX script, does this trigger a "Contact Inactive Exception" at the script level. Best Regards Hatem Hamdi

Hi all,I am installing a B2B video solution based on Expressway-C/E for a customer who has a CTS TX1300-65 Telepresence solutiion. I would like to know if this endpoint is compatible of such B2B solution.Is this endpoint capablle of dialing URIs? If ...

Hi all,I have a customer with CUCM 10.5(1) solution. He uses a SIP Trunk for PSTN calls. CUCM is integrated to the PSTN in the following manner. CUCM === CUBE === ITSP. The ITSP is using EO only so I have to check the "MTP Required" in the Trunk conf...

Hi All,I have a customer who has a contact Center solutions with UCCX 10.6 and CUCM 10.5. He uses Cisco AQM 10.5 for recording agents communication (Desktop Recording Method). The voice recording works for agents using windows 7 and windows 8.1 64 bi...

Hi all, I was able to block offnet to offnet call transfers in my CUCM 7. environment thanks to the "Block OffNet to OffNet Transfer Service Parameter". But I have discovered one scénario that allows call fraud though:We have to internal callers A an...