Member since ‎06-17-2009

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  • 75 Posts
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  • 116 Helpful votes Given
  • 5 Helpful votes Received
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Hi All, I have a question regarding UCCX scripting : When a call is transfered to an agent via the Select Resource Step in an UCCX script, does this trigger a "Contact Inactive Exception" at the script level. Best Regards Hatem Hamdi
Hi all,I am installing a B2B video solution based on Expressway-C/E for a customer who has a CTS TX1300-65 Telepresence solutiion. I would like to know if this endpoint is compatible of such B2B solution.Is this endpoint capablle of dialing URIs? If ...
Hi all,I have a customer with CUCM 10.5(1) solution. He uses a SIP Trunk for PSTN calls. CUCM is integrated to the PSTN in the following manner. CUCM === CUBE === ITSP. The ITSP is using EO only so I have to check the "MTP Required" in the Trunk conf...
Hi All,I have a customer who has a contact Center solutions with UCCX 10.6 and CUCM 10.5. He uses Cisco AQM 10.5 for recording agents communication (Desktop Recording Method). The voice recording works for agents using windows 7 and windows 8.1 64 bi...
Hi all, I was able to block offnet to offnet call transfers in my CUCM 7. environment thanks to the "Block OffNet to OffNet Transfer Service Parameter". But I have discovered one scénario that allows call fraud though:We have to internal callers A an...
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Member Since ‎06-17-2009 05:25 AM
Date Last Visited ‎11-17-2023 08:24 AM
Posts 75
Total Helpful Votes Received 5
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