Hi All, I have a question regarding UCCX scripting : When a call is transfered to an agent via the Select Resource Step in an UCCX script, does this trigger a "Contact Inactive Exception" at the script level. Best Regards Hatem Hamdi ... View more

Hi all, I have a customer with CUCM 10.5(1) solution. He uses a SIP Trunk for PSTN calls. CUCM is integrated to the PSTN in the following manner.  CUCM === CUBE === ITSP. The ITSP is using EO only so I have to check the "MTP Required" in the Trunk configuration on CUCM. I know that CUCM can do EO without MTP but I could not use it because I can't get supplementary services to work with it.  My problem is the following : after reaching a certain number of calls (around 40), CUCM starts sending SIP invites without SDP which causes calls to fail. I don't think it is a problem with MTP shortage because a have the SIP Trunk's MRGL including an IOS software MTP with 500 sessions plus two MTP of CUCM IPVMS.  What could the issue be? please advise? Best  Regards ... View more

Hi All, I have a customer who has a contact Center solutions with UCCX 10.6 and CUCM 10.5. He uses Cisco AQM 10.5 for recording agents communication (Desktop Recording Method).  The voice recording works for agents using windows 7 and windows 8.1 64 bits but it does not work for windows 8.1 32 bits clients which happens to be the most used OS  on this contact center. I would like to know if any one has met the same issue and got it to work. Best Regards ... View more

Hi all,   I was able to block offnet to offnet call transfers in my CUCM 7. environment thanks to the "Block OffNet to OffNet Transfer Service Parameter". But I have discovered one scénario that allows call fraud though: We have to internal callers A and B and the External Callers C and D.  C calls A (the call is marked as offnet by the gateway so A won't be able to transfer to D for exemple) A transfers to B (the call looses its offnet classification and becomes onnet) B transfers to D Is there any configuration that can be done to block this scénario Best Regards,   ... View more

Hi, I have a VG224 sccp controlled by CUCM 7.0. I have an annoying behaviour of the analog phones connected to the vg which is : when I dial a wrong number and I get the fast busy tone the only way to get a dial tone again is to press the hang up button of the phone for about three seconds. If I press the button for less than 3 seconds I still get the busy tone. Is there any way to make the system give me back the dial tone faster? Best Regards, ... View more

Hi, Can someone please provide me with the steps to follow to reset the WLC credentials using WCS. Best Regards, ... View more