About egoppel

egoppel · 09-01-2016

Hi,I would like to know, if there is a CUIC Api available, that can be used for 3rd party or custom development.I have seen the specifications for a cuic API, but when looking at the packages it is not clear of this is for Cisco Unified Intelligence ...

egoppel · 10-21-2015

Hi,I am using CVP in an ELCAC setup, and now my customer wants to know how they can route calls to Agents close or on the same location.So i would like to know, how i can retrieve the location information from the Call-Server into ICM, also known as ...

egoppel · 07-18-2007

Hi, I`m a bit lost on a issue that i am experiencing right now.I have a Callmanager, whos is connected to a h323 GW, that GW is connected to a Gatekeeper, the Gatekeeper has another 2 CME locations connected. When i dial from a CME site to a CME site...

egoppel · 09-08-2004

Hi,We`re currently testing the EGW 2200, and we need to set the CCMSysUser back to it`s default value because we cannot change the value on the egw2200.The problem is, i don`t know the default password for the CCMSysUser.So if anyone could provide me...

egoppel · 08-04-2003

When i do a lookup in the corporate directory on 7940 phone, and i query an invalid result (refine search message ).And i press the softkeys Dial,EditDial,Exit,More the Phone will reset.I`m running Callmanager 3.3(3) with OS 2000-2-4sr2Does anyone k...

egoppel · 12-14-2018

I can confirm the issue is now resolved by installing VVB 11.6 ES84. The ES84 has a fix for compatibility with CVP 12.0 (CSCvn03464), which runs a higher tomcat version as well. (i believe 9.0)

egoppel · 09-13-2018

Hi Gerry, Did you ever got an answer on this one? I am experiencing issues with VVB 11.6 and external VXML on tomcat 8.5 and higher vs 8.0 The problems look like they are cookie related. We see difference in behaviour between 8.0 and 8.5 (and ofcou...

egoppel · 09-20-2017

Sylvester,Did you ever find a solution to present the custom attribute data to the agent?

egoppel · 10-22-2015

Thanks Paul, that will work for me.

egoppel · 10-21-2015

Paul,Would that be the call.LocationParamName you are referring to?Thanks,Erik

Member Since	‎08-04-2003 03:50 AM
Date Last Visited	‎02-08-2023 12:08 AM
Posts	32
Total Helpful Votes Received	1

User Statistics

User Activity

CUIC API availability ?

Get CVP Location information

CCM to H323 GW to GK to CME issue

Default CCMSysUser Password ?

7940 reset because of corporate directory

Re: Virtual Voice Browser 11.6 - VXML server Tomcat version

Re: Virtual Voice Browser 11.6 - VXML server Tomcat version

Re: Would like to see a custom field being sent to finesse agent via chat

Re: Get CVP Location information

Re: Get CVP Location information