IntroductionRequirementsComponents UsedGeneral:RCA: (Root Cause Analysis)Why call details are needed with logs:Automated log reviewOptimal bandwidth/ video settings for TC EndpointsAcano / CMS:CMS and Skype for BusinessCisco iOS: (Routers/ Switches)C...

UPDATE 7-21-21 - Due to Cisco Domain Name policies, CiscoTPTac.com will now be renamed TPTAC.net. I will be slowly converting the domain over and will update below as changes are made.     Loopback Systems: (The loopback systems below will loop your ...

Introduction This document describes how to obtain system configurations in order for TAC to understand your current deployment, using the xconfiguration and xstatus commands as specified in the product API guides.  Contributed by Matt Limbrick, Cisc...

IntroductionThis document describes the available list of User Agent ID’s used for Cisco TelePresence devices Contributed by Matt Limbrick: Cisco TAC Engineer and John Regan, Vernon Depee & Vireak Tuy: Software Engineers Requirements There are no spe...

As per CSCtx45683, TMS cannot send email from Provisioning Directory (TMSPE) with TLS/SSL encryption. As a work-around, you can install “Stunnel” on TMS as an SSL encryption wrapper between TMS and the remote SMTP server to provide the necessary TLS...