Ok, I have a default splash page to redirect to, but when I put the SSID into passthrough mode, the client loses connection and can no longer get to the internet.  I suppose I am missing some other sort of config on the WLC. ... View more

Thank you for the quick reply.  Please give me some time to test and verify and I will get back and update. ... View more

Then it seems as though you have a different issue. APs not joining a controller can have a few reasons, NTP/System time not set, AP license issue, etc. Is this a new controller and are these the first APs you are trying to associate to it? ... View more

Ibrahim.....are your 802.11a and b/g Network Status radio buttons checked?  Go to Wireless tab, then 802.11a/n/ac, then click network.  The 802.11a Network Status radio button should be set to enable.  Same process for the 801.11b/g/n network. ... View more

Scott & Rasika.....thanks for both of your inputs, I have found the problem.  When I went into the AP to add the primary-base command, I went to teh 5508 to make sure I had the name correct and realized that the name it has is different from the one I was applying.  Someone had changed the name of the 5508 and it was not in the drop down menu for the primary controller, but the old name was. As soon as I added the correct name, it worked.....go figure.  Sometime you just need a good slap upside the head to knock the tunnel vision out. ... View more

That was a good suggestion, I knew about the cert expiration limitation, but I don't think I applied the cert-expiry commands.  So I applied them, but to no avail.  I rebooted another AP to see if it solved it and it came back to the same AP, even though the new one is still in as primary.  I enabled telnet on the AP and logged into it, it never even tried to go to the primary address, it went right back to it's original controller. ... View more

Yes, unfortunately I have to run 8.0 code due to 1131 APs I have in abundance. I have 500 licenses available on the 5508, so there should be plenty.  The 4400s and the 5508 are on the same subnet and there is no firewall between any AP and the controller to block any ports. ... View more

Ric....I don't recall with these devices, but is there a loss of connectivity for users when there is a failover?  I am hoping no as this is what the HA setup was supposed to eliminate, but I am always cautious when assuming what is going to happens with these devices. ... View more

They should be connected together with an HA cable, so they are in the same room.  I have a 100 count license ready to load, but I was not able to since it thinks I have 500.  Our customer has plenty of purchased licenses on file at Cisco Software Center, so I am not too worried about that. I am not sure I understand the issue about the primary and secondary unit.  If in HA mode, should they not use the same license counts no matter which one is the current active WLC?  Then you're saying that by putting the other device into primary, the 500 licenses will magically show up? ... View more

Ric.....The way I understand it at this site, the devices were supposed to be purchased as a WLC and an HA unit. Burned-in MAC Address............................ A4:93:4C:B0:B4:60 Power Supply 1................................... Present, OK Power Supply 2................................... Absent Maximum number of APs supported.................. 500 NAME: "Chassis"    , DESCR: "Cisco 5500 Series Wireless LAN Controller" PID: AIR-CT5508-K9,  VID: V02,  SN: FCW1628L0D2 (Cisco Controller) >show sys? sysinfo        syslog         system (Cisco Controller) >show sysinfo Manufacturer's Name.............................. Cisco Systems Inc. Product Name..................................... Cisco Controller Product Version.................................. 8.0.121.0 Bootloader Version............................... 1.0.1 Field Recovery Image Version..................... 6.0.182.0 Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27 Build Type....................................... DATA + WPS System Name...................................... nl005-w-ua-CSCbldg-05 System Location.................................. NL005_Terneuzen System Contact................................... NSD System ObjectID.................................. 1.3.6.1.4.1.9.1.1069 Redundancy Mode.................................. SSO IP Address....................................... 10.34.1.20 IPv6 Address..................................... :: Last Reset....................................... Software reset System Up Time................................... 84 days 20 hrs 43 mins 8 secs System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna System Stats Realtime Interval................... 5 System Stats Normal Interval..................... 180 Configured Country............................... NL  - Netherlands --More-- or (q)uit Operating Environment............................ Commercial (0 to 40 C) Internal Temp Alarm Limits....................... 0 to 65 C Internal Temperature............................. +33 C External Temperature............................. +22 C Fan Status....................................... OK State of 802.11b Network......................... Enabled State of 802.11a Network......................... Enabled Number of WLANs.................................. 3 Number of Active Clients......................... 1436 Burned-in MAC Address............................ A4:93:4C:B0:B4:60 Power Supply 1................................... Present, OK Power Supply 2................................... Absent Maximum number of APs supported.................. 500 System Nas-Id.................................... nl005-w-ua-CSCbldg-05 WLC MIC Certificate Types........................ SHA1 (Cisco Controller) >show redundancy summ             Redundancy Mode = SSO ENABLED                 Local State = ACTIVE                  Peer State = STANDBY HOT                        Unit = Secondary (Inherited AP License Count = 400)                     Unit ID = A4:93:4C:B0:B4:60            Redundancy State = SSO                Mobility MAC = 04:62:73:51:8C:E0             BulkSync Status = Complete Average Redundancy Peer Reachability Latency = 448 Micro Seconds Average Management Gateway Reachability Latency = 1119 Micro Seconds ... View more

Version is 8.0.121.0 (Cisco Controller) >show license expiring This is a Controller with HA-SKU license.                                          The AP base count license was inherited from the Primary Controller.                                                                                                              Any AP base count license on HA-SKU controller is disregarded. Licensed Feature    Max Count         Current Count     Remaining Count ----------------------------------------------------------------------- AP Count            400               399               1 (Cisco Controller) > (Cisco Controller) >show license all This is a Controller with HA-SKU license.                                          The AP base count license was inherited from the Primary Controller.                                                                                                              Any AP base count license on HA-SKU controller is disregarded.          License Store: Primary License Storage          StoreIndex: 0          Feature Name: base          Feature Version: 1.0          License type: Permanent          License state: Active, Not in Use          License Count: Not Counted          License Priority: Medium          License Store: Primary License Storage          StoreIndex: 0          Feature Name: base-ap-count          Feature Version: 1.0          License type: Permanent          License state: Active, In Use --More-- or (q)uit          License Count: 500 / 500 (Active/In-Use)          License Priority: Medium (Cisco Controller) >show license detail base-ap-count This is a Controller with HA-SKU license.                                          The AP base count license was inherited from the Primary Controller.                                                                                                              Any AP base count license on HA-SKU controller is disregarded.          License Store: Primary License Storage          StoreIndex: 0          Feature Name: base-ap-count          Feature Version: 1.0          License type: Permanent          License state: Active, In Use          License Count: 500 / 500 (Active/In-Use)          License Priority: Medium ... View more