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We are seeing several of our Finesse users have phone failures. The issue is solely with the users who are remote and using Cisco Meraki and Cisco Jabber to answer calls. The user status goes from Phone Failure to Phone Working very quickly. Is the ...
My company uses finesse for two call centers. We have an intranet site for our admins where we have useful tools and information. I am wanting to put a page on our admin intranet site with some stats on Finesse. I am looking to start really simple. I...
I have searched the forums and found a great deal of helpful information. I am attempting to follow the Basic Jabber Chat Demo and am running in to some errors. I have edited the basic-chat.html to include specifics for my environment. I am receiving...
Thank you for the quick response. This seems to be the correct answer to my problem. The next problem is... how to actually edit the Soft Key Template. I am reading through some guides... but I wish Cisco would make this type of thing easier.
