Hello I was going through finesse web-services documentation, I read following: Finesse does not support blind transfer or blind conference through the API or desktop. But finesse do support Single Step Call Transfer. What is the difference between Single Step Call Transfer and Blind Call Transfer? Regards ... View more

Hello I am using Email gadget on Cisco Finesse with UCCX 10.6. As in the case of an Inbound/outbound call, a new Dialog is generated. All the information related to that call can be extracted from that Dialog. Is it possible somehow to get the Email notification in the Dialog. For example, if an agent receives an email, a new Dialog is created, and information regarding that email is extracted from Dialog object. The basic purpose of this is to get information regarding a new email. Kindly advise if it is possible, if not, what can be the possible alternatives. Kind Regards Absaar Javed ... View more

Hello I am looking into the possibility of changing the height of finesse supervisor "Team Performance" gadget. Thanks in anticipation for any help. Kind Regards Absaar Javed ... View more

Hello I am looking into the possibility of changing font size of tabs on Cisco Finesse Agent or Supervisor desktop. For example, in above screen-shot, there are multiple tabs shown i.e. Manage Team, Team Data, Queue Data, Manage Call, Manage Chat and Email. Iis it somehow possible to increase/modifiy the font size of these tabs? Kind Regards' Absaar Javed ... View more

Hello Finesse Experts I am developing finesse gadgets, and using external tomcat for hosting gadget specification files. During development process of gadgets, whenever there is a slight change in code, i have to redeploy my code on external tomcat and than restart the tomcat. Secondly i have to re-login in to finesse agent desktop. Now the issue is that the update/change takes nearly 10 minutes and countless reloads and re-logins to appear on the agent desktop. I have tried adding "?nocache" parameter at the end of finesse desktop URL, still no difference. This is frustrating and very time consuming procedure, and causes time wastage when deadlines are short. Is there any better solution available for this purpose, or this is all we have currently? Regards ... View more

Hello I am working with CISCO finesse agent teams, i learned that an agent can only be part of a single team. My question is: Can there be multiple supervisors of a single team? regards ... View more

Hello I am trying to run basic chat demo example. I have successfully ran this demo in Firefox, but when i run the same example in Chrome or Internet Explorer, i get following error: Could not connect: <stream:error xmlns:stream=" http://etherx.jabber.org/streams "> <service-unavailable xmlns="urn:ietf:params:xml:ns:xmpp-streams"/> </stream:error> kindly guide if this is an issue with the browser specific configuration as it is working in firefox perfectly. Regards ... View more