HelloI was going through finesse web-services documentation, I read following:Finesse does not support blind transfer or blind conference through the API or desktop.But finesse do support Single Step Call Transfer.What is the difference between Singl...

HelloI am using Email gadget on Cisco Finesse with UCCX 10.6.As in the case of an Inbound/outbound call, a new Dialog is generated. All the information related to that call can be extracted from that Dialog.Is it possible somehow to get the Email not...

HelloI am looking into the possibility of changing the height of finesse supervisor "Team Performance" gadget.Thanks in anticipation for any help.Kind RegardsAbsaar Javed

HelloI am looking into the possibility of changing font size of tabs on Cisco Finesse Agent or Supervisor desktop.For example, in above screen-shot, there are multiple tabs shown i.e. Manage Team, Team Data, Queue Data, Manage Call, Manage Chat and E...

Hello Finesse ExpertsI am developing finesse gadgets, and using external tomcat for hosting gadget specification files.During development process of gadgets, whenever there is a slight change in code, i have to redeploy my code on external tomcat and...