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I am using UCCE 11.6, trying to perform bulk agent delete. Before deleting agent needs to be removed from Skill Group mapping and Agent Team. Any tools/steps/process to reduce the manual effort for bulk agent skill group, agent team un-mapping and th...
Hi, I have direct preview campaign running and not agents reported any issues, BUT when I query the Dialer_Detail table getting around 30 records with CallResult 13 which means "Dialer stopped dialing customer due to lack of agents or network stopped...
I am trying to develop a customized phone book integrated with the Finesse call control but seeing the functionality it seems I will end up recreating the Call Control Gadget and integrating with the custom Phone book.Any suggestion, of using out of ...
I am trying to create a custom gadget, making use of all the existing functionality of Call Control gadget(Cisco default) and use custom phone book instead of default phone book provided by Cisco Finesse.I don't want to recreate the control control ...
This question is to the CVP studio product developer, any reason why the CVP studio debug option does not able to play the audio file ? The eclipse is so flexible for customization and can be integrated with the Java APIs to play the audio file based...
I am facing the similar issue and given the log snippets. I have the following items created that I think could address this problem but still couldn't get through this issue, 1. Outbound Option Dialer CTI Ports. 2. Outbound Option Campaign 3. Agent ...
I accept your feedback, I am really afraid of recreating the stock call control gadget ending up creating a new Agent desktop If they expose stock Call Control gadget code, customer can take it forward customization as per their requirement. Not sur...
Have you tried converting the CUIC report type from database Query to Anonymous Block type report. I think there is no number of rows limitations for anonymous block query type report.Requires additional effort in recreating and configuring the repor...
Finesse provides these JavaScript API, do you think we cannot use this to develop custom call control gadget ? finesse.restservices.Dialogfinesse.restservices.Dialog.Actionsfinesse.restservices.Dialog.ParticipantStatesfinesse.restservices.Dialog.Reas...
To be more detail,I noticed Finesse JavaScript API provides the required class and methods for Finesse call control. My thought of the customization is just the Phone Book but seeing the way call control is tied to the phone book i will be ending up ...
