Mohamed Salim
Member since ‎01-17-2012

User Statistics

  • 26 Posts
  • 1 Solutions
  • 10 Helpful votes Given
  • 12 Helpful votes Received
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User Activity

I am using UCCE 11.6, trying to perform bulk agent delete. Before deleting agent needs to be removed from Skill Group mapping and Agent Team. Any tools/steps/process to reduce the manual effort for bulk agent skill group, agent team un-mapping and th...
Hi, I have direct preview campaign running and not agents reported any issues, BUT when I query the Dialer_Detail table getting around 30 records with CallResult 13 which means "Dialer stopped dialing customer due to lack of agents or network stopped...
I am trying to develop a customized phone book integrated with the Finesse call control but seeing the functionality it seems I will end up recreating the Call Control Gadget and integrating with the custom Phone book.Any suggestion, of using out of ...
I am trying to create a custom gadget,  making use of all the existing functionality of Call Control gadget(Cisco default) and use custom phone book instead of default phone book provided by Cisco Finesse.I don't want to recreate the control control ...
This question is to the CVP studio product developer, any reason why the CVP studio debug option does not able to play the audio file ? The eclipse is so flexible for customization and can be integrated with the Java APIs to play the audio file based...
Community Statistics
Member Since ‎01-17-2012 08:14 AM
Date Last Visited ‎10-28-2020 07:23 AM
Posts 26
Total Helpful Votes Received 12
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