I have been working in the networking field since 2007. I also have experience providing Helpdesk, NOC, 2nd and 3rd Tier On-call support for different environments. I've completed the following certifications & courses: *Cisco CCNA *Cisco CCNA Voice *Cisco CCNP Voice and Collaboration *Cisco UCCX Deployment Course *Express Collaboration Systems Engineer Representative *Certified Meraki Networking Associate (CMNA) *Cisco CCIE Voice Written Exam Passed Specialties: I have advanced knowledge and hands-on technical ability in a variety of network technologies such as: Cisco ASA Firewall Cisco Voice Gateways Cisco Unified Communications Manager (CUCM) v.4 - 11.5 Cisco Unity Messaging Cisco Unity Connection Cisco Unified Contact Center Express Cisco Unified Presence Server Cisco IP Voice / Video Phones Cisco Meeting Server Cisco Telepresence Server and Conductor Cisco TMS Cisco Expressway and VCS