We've purchased a new Cisco 8841 phone for evaluation. I've got it up and running on the CM. I've upgraded the phones firmware to 12.1-1 SR1-4. The phone has a sticker on the bottom of it that says SW must be 11.7 or later so I understand it can't be downgraded below that. My question is why is the Download status failed and the requested load ID 10-2-2-16? The inactive load is 11-7-1-17. I've uploaded the 12.1 to the CM and restarted the TFP service. We only have one CM. Our CM version is 10.5.2. Is there something I should do to fix this? The phone is showing active and trusted.
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I just updated the firmware for that specific phone. I didn't update the device pack. I didn't want to upgrade the rest of my phones. I have a bunch of 7942,7945 and 7965 phones. I'm guessing I should upgrade the device pack to 10.5.2. on the CM?
I uploaded the CM device update pack to the CM server as per the instructions. I rebooted the phone and it upgraded and now the inactive load id message is gone. Everything looks good! Thank you!