08-22-2018 11:13 AM - edited 03-17-2019 01:23 PM
Hi,
We've purchased a new Cisco 8841 phone for evaluation. I've got it up and running on the CM. I've upgraded the phones firmware to 12.1-1 SR1-4. The phone has a sticker on the bottom of it that says SW must be 11.7 or later so I understand it can't be downgraded below that. My question is why is the Download status failed and the requested load ID 10-2-2-16? The inactive load is 11-7-1-17. I've uploaded the 12.1 to the CM and restarted the TFP service. We only have one CM. Our CM version is 10.5.2. Is there something I should do to fix this? The phone is showing active and trusted.
Phone Configuration
Solved! Go to Solution.
08-22-2018 11:24 AM
08-22-2018 11:24 AM
08-22-2018 12:03 PM
I just updated the firmware for that specific phone. I didn't update the device pack. I didn't want to upgrade the rest of my phones. I have a bunch of 7942,7945 and 7965 phones. I'm guessing I should upgrade the device pack to 10.5.2. on the CM?
08-24-2018 09:52 AM
I uploaded the CM device update pack to the CM server as per the instructions. I rebooted the phone and it upgraded and now the inactive load id message is gone. Everything looks good! Thank you!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide