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- About joshua.gertig
07-09-2019
joshua.gertig
Member since
08-09-2005
Beginner
Created by
joshua.gertig
in IP Telephony and Phones
in IP Telephony and Phones
07-01-2019
06:32 AM
07-01-2019
06:32 AM
I swear I tried that yesterday and it didn't work. Sure enough, just tried it this morning and got right in. Thanks!
... View more
Created by
joshua.gertig
in IP Telephony and Phones
in IP Telephony and Phones
06-30-2019
11:12 AM
06-30-2019
11:12 AM
THANK YOU!!! WTF, I was seriously confused until I came across this post (more used to ATA 190s). So now I can get to the webpage, but still can't log in. I've tried username: admin and username: cisco coupled with the Admin Password I set, but login fails. Also tried cisco/cisco and admin/admin. Any idea what the username is supposed to be?
... View more
Created by
joshua.gertig
in IP Telephony and Phones
in IP Telephony and Phones
06-30-2019
11:11 AM
06-30-2019
11:11 AM
THANK YOU!!! WTF, I was seriously confused until I came across this post (more used to ATA 190s). So now I can get to the webpage, but still can't log in. I've tried username: admin and username: cisco coupled with the Admin Password I set, but login fails. Also tried cisco/cisco and admin/admin. Any idea what the username is supposed to be?
... View more
Created by
joshua.gertig
in Other Collaboration Subjects
in Other Collaboration Subjects
05-09-2019
07:35 AM
05-09-2019
07:35 AM
Hi Cisco Community, May be a bit off topic as neither of these are Cisco products but I was wondering if anyone in the community has any feedback regarding Voss or Kurmi? Our use case would be automated onboarding/offboarding (CUCM and Unity), Number Management as well as a tool for our Tier 1 helpdesk to do basic MACD type of stuff. We currently have 3 different products that do this and would like to get it down to a single pane of glass. We've had several demos and are confident that both of these vendors can do what we need. So aside from pricing, I was just curious to get any feedback from actual sysadmins using these products? How is the product overall? Ease of use? How is their support, etc? Thanks in advance! -Josh
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Labels:
Created by
joshua.gertig
in Contact Center
in Contact Center
04-18-2019
12:06 PM
04-18-2019
12:06 PM
Similar resolution for us. We found this issue with a new agent. It turned out they were assigned a CCX DN of a previous agent who'd left the company a while before. We ended up just assigning the agent a new DN that had never been used, and she was able to go into ready right away.
... View more
Created by
joshua.gertig
in IP Telephony and Phones
in IP Telephony and Phones
04-15-2019
09:45 AM
04-15-2019
09:45 AM
We're seeing the exact same thing on Firmware version sip88xx.12-5-1SR1-4 (CUCM 11.5 SU5). This particular user has 7 lines and a bunch of speed dials on a BEKEM Expansion Module. It shows partial registration until we select enhanced line mode. Is this working as designed? I feel like it may be painful to have to switch users who have 6 or more lines to enhanced mode. I'd assumed the lines in excess of 5 would simply bump up onto their expansion modules.
... View more
Created by
joshua.gertig
in IP Telephony and Phones
in IP Telephony and Phones
03-21-2019
07:08 AM
03-21-2019
07:08 AM
It's strange that the website still says up to 6.5 is supported however we just order a few new BE7Ks, preloaded with CUCM, CXN, etc. It shipped with version 6.7. So far no issues.
... View more
Created by
joshua.gertig
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
02-19-2019
07:40 AM
02-19-2019
07:40 AM
Method 3 ended up working for me. The query commands above didn't seem to work for CXN 11.5 SU5. It ended up being a user with the same name, but who seemed to have a unique smtp address than the new hire with the same name. We found the conflict eventually in the first user's SMTP Proxy Address section.
... View more
Created by
joshua.gertig
in IP Telephony and Phones
in IP Telephony and Phones
02-13-2019
08:58 PM
02-13-2019
08:58 PM
Seeing this as well. Fresh installed base 11.5 today on a brand new BE7K, then manually upgraded to 11.5 SU5. All in one day, no configuration at all done yet. Noted the disk usage when we installed 11.5 base at 91%, proceeded to upgrade and it went up to 92% and has stayed there.
Anyone find any resolution other than "it should be fine"?
... View more
01-29-2019
06:21 AM
Really glad I stumbled on this old but still relevant post (still relevant on CUCM version 11.5 SU5). Thanks!
... View more
Created by
joshua.gertig
in Cisco Bug Discussions
in Cisco Bug Discussions
01-25-2019
07:18 PM
01-25-2019
07:18 PM
FYI, our latest communication w/ TAC:
Thanks After some research the firmware Version 12.5(1)MN515 has not been released, however after checking I can see that according to some similar cases the DE team confirmed that version 12.5.1ES2 contains the fix. I am now in the process of publish for you the firmware, you will receive an email with a link on where to download the file.
Best regards,
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Created by
joshua.gertig
in Cisco Bug Discussions
in Cisco Bug Discussions
01-24-2019
11:56 AM
01-24-2019
11:56 AM
Also curious about this. Does anyone know if 11.5 SU5 is affected?
... View more
Created by
joshua.gertig
in IP Telephony and Phones
in IP Telephony and Phones
01-18-2019
12:51 PM
01-18-2019
12:51 PM
ughh... I think I saw something very similar a few years ago, but can't remember the details (and it was a different employer). Have you tried checking the box on the device level for "MTP Required"?
... View more
01-10-2019
10:10 PM
Just a guess here but wrap up time is configured on the CSQ level within CCX. If these calls that with no wrap up time are direct transfers to the agent’s extension, as opposed to the Trigger number, they won’t be put into wrap up.
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Created by
joshua.gertig
in IP Telephony and Phones
in IP Telephony and Phones
09-25-2018
07:41 AM
09-25-2018
07:41 AM
Hello,
We're running CUCM 11.5 SU2 (11.5.1.12900-21) and installed the latest devpack (cmterm-devicepack11.5.1.16083-1.cop.sgn) in order to use the 8832 Conference Phone. We've just configured our 8832 and while the device comes up, and I can place calls from it, in the CUCM Web Admin GUI the status shows as none/none, as if it has never registered.
Has anyone seen this? I checked around and found bug ID CSCvj33740 but it doesn't seem to match in that we get a DHCP address, and it appears to be up and working from the user side.
... View more
Labels:
2 weeks ago
I swear I tried that yesterday and it didn't work. Sure enough, just
tried it this morning and got r...
2 weeks ago
THANK YOU!!!WTF, I was seriously confused until I came across this post
(more used to ATA 190s). So ...
2 weeks ago
THANK YOU!!!WTF, I was seriously confused until I came across this post
(more used to ATA 190s). So ...
Created by
joshua.gertig
in Unified Communications Infrastructure
06-05-2019 10:48 AM
06-05-2019 10:48 AM
Just wanted to chime in that we ran across this bug as well, on Unity
Connection 11.5 SU5.SU5 is lis...
Created by
joshua.gertig
in Other Collaboration Subjects
05-09-2019 07:35 AM
05-09-2019 07:35 AM
Hi Cisco Community,May be a bit off topic as neither of these are Cisco
products but I was wondering...
Created by
joshua.gertig
in Contact Center
04-18-2019 12:06 PM
04-18-2019 12:06 PM
Similar resolution for us. We found this issue with a new agent. It
turned out they were assigned a ...
Created by
joshua.gertig
in IP Telephony and Phones
04-15-2019 09:45 AM
04-15-2019 09:45 AM
We're seeing the exact same thing on Firmware version
sip88xx.12-5-1SR1-4 (CUCM 11.5 SU5). This part...
Created by
joshua.gertig
in IP Telephony and Phones
03-21-2019 07:08 AM
03-21-2019 07:08 AM
It's strange that the website still says up to 6.5 is supported however
we just order a few new BE7K...
Created by
joshua.gertig
in Collaboration, Voice and Video Documents
02-19-2019 07:40 AM
02-19-2019 07:40 AM
Method 3 ended up working for me. The query commands above didn't seem
to work for CXN 11.5 SU5. It ...
Created by
joshua.gertig
in IP Telephony and Phones
02-13-2019 08:58 PM
02-13-2019 08:58 PM
Seeing this as well. Fresh installed base 11.5 today on a brand new
BE7K, then manually upgraded to ...
01-29-2019 06:21 AM
Really glad I stumbled on this old but still relevant post (still
relevant on CUCM version 11.5 SU5)...
Created by
joshua.gertig
in Cisco Bug Discussions
01-25-2019 07:18 PM
01-25-2019 07:18 PM
FYI, our latest communication w/ TAC: Thanks After some research the
firmware Version 12.5(1)MN515 h...
Created by
joshua.gertig
in Cisco Bug Discussions
01-24-2019 11:56 AM
01-24-2019 11:56 AM
Also curious about this. Does anyone know if 11.5 SU5 is affected?
Created by
joshua.gertig
in IP Telephony and Phones
01-18-2019 12:51 PM
01-18-2019 12:51 PM
ughh... I think I saw something very similar a few years ago, but can't
remember the details (and it...
Created by
joshua.gertig
in Unified Communications Infrastructure
01-11-2019 06:37 AM
01-11-2019 06:37 AM
I'd try looking in RTMT, under "Real Time Data". Limit your search to
*1234567890*. In the column "C...
Public Statistics
| Date Registered | 08-09-2005 12:51 PM |
| Date Last Visited | 07-09-2019 09:04 PM |
| Total Messages Posted | 147 |
| Total Helpful Votes Received | 23 |
Helpful Votes Given To
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 5 | |
| 3 |
