Member since ‎12-12-2002

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  • 26 Posts
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  • 15 Helpful votes Received
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Upgrading from UCCX 12.0 to 12.5SU1.  The switch version on the HA server is taking nearly 3 hours.  Did anyone experience it too?  UCCX Primary node switched version in 1 hour.
I'm looking for any information on integrating UCCX and Fiserv for IVR and screen pops.  Any information would be greatly appreciated.
Is there a way to conference a two calls using UCCX 5.0 scripts.
Need assistance in understanding the recording files format. For example:200706071022460000111309John.Smith.To.Rawyyyymmddhhmmss??????xxxxAgentID.direction.RAWwhere xxxx is the agent extension followed by the agent ID. Just trying to figure out if t...
I have a customer with IPCC Express 4.0 that wants to provide the same IVR menus/prompts to people calling in on TTY/TDD. Is there a way for IPCC Express to handle it? Or is there anything that can integrate with IPCC Express that can provide IVR re...
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Member Since ‎12-12-2002 08:32 PM
Date Last Visited ‎08-24-2022 12:01 AM
Posts 26
Total Helpful Votes Received 15
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