I'm looking for any information on integrating UCCX and Fiserv for IVR and screen pops.  Any information would be greatly appreciated.

Is there a way to conference a two calls using UCCX 5.0 scripts.

Need assistance in understanding the recording files format. For example:200706071022460000111309John.Smith.To.Rawyyyymmddhhmmss??????xxxxAgentID.direction.RAWwhere xxxx is the agent extension followed by the agent ID. Just trying to figure out if t...

I have a customer with IPCC Express 4.0 that wants to provide the same IVR menus/prompts to people calling in on TTY/TDD. Is there a way for IPCC Express to handle it? Or is there anything that can integrate with IPCC Express that can provide IVR re...