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m.liew
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About m.liew
02-21-2021
m.liew
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Member since
12-12-2002
26
Posts
15
Helpful
2
Solutions
Latest Contributions by m.liew
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Re: UCCX 12.5 SU1
Created by
m.liew
in
Contact Center
02-20-2021
02-20-2021
Update.. UCCX2 upgrade failed. Lost UCCX2 server. Rebuilding it now.
UCCX 12.5 SU1
Created by
m.liew
in
Contact Center
02-20-2021
02-20-2021
Upgrading from UCCX 12.0 to 12.5SU1. The switch version on the HA server is taking nearly 3 hours. D...
Re: UCCX speech recognition tag problem
Created by
m.liew
in
Contact Center
08-31-2020
08-31-2020
Working on a project that is using Nuance ASR to collect the alpha-numeric account numbers. If you h...
Re: UCCX Nuance alphanumeric
Created by
m.liew
in
Contact Center
08-27-2020
08-27-2020
Could you please share the grammar file - mliew@eplus.comThank you
You can't assign agents in
Created by
m.liew
in
Contact Center
08-11-2016
08-11-2016
You can't assign agents in UCCX. You need to look up the end user in the CUCM and assign IPCC Extens...
James,
Created by
m.liew
in
Contact Center
08-11-2016
08-11-2016
James, I am uncertain how your Wallboard is connecting to the UCCX server; however, check in the UCC...
Hi
Created by
m.liew
in
Contact Center
01-04-2016
01-04-2016
Hi You can also try to play 2 seconds of silence ahead of your on hold prompt. The play prompt step ...
UCCX and Fiserv
Created by
m.liew
in
Contact Center
02-03-2015
02-03-2015
I'm looking for any information on integrating UCCX and Fiserv for IVR and screen pops. Any informat...
IPCC Express & TTY/DD
Created by
m.liew
in
Contact Center
07-24-2012
07-24-2012
Sorry i have not.
Re: HTTP Trigger - Lands in a CSQ then to an agent
Created by
m.liew
in
Contact Center
05-08-2012
05-08-2012
Hi AnthonyI have run into exact same issue. I have made the changes as you've suggested in your repl...
Re: Cluster not in Service after Update to 7.0.1 SR1
Created by
m.liew
in
Contact Center
02-17-2009
02-17-2009
Good to know. Thank you for openning the TAC case.
Re: Cluster not in Service after Update to 7.0.1 SR1
Created by
m.liew
in
Contact Center
02-10-2009
02-10-2009
I just finished the upgrade from 5.0(2) to 7.(0) SR 1 and also the Control Center shows Partial_Serv...
Re: Multiple IPCC Express
Created by
m.liew
in
Contact Center
06-04-2008
06-04-2008
Yes it is possible. I have done several integrations with CM and 2 stand alone UCCX servers.
Conference UCCX
Created by
m.liew
in
Contact Center
06-04-2008
06-04-2008
Is there a way to conference a two calls using UCCX 5.0 scripts.
How to keep the session alive in IPCC 3.5
Created by
m.liew
in
Contact Center
05-09-2008
05-09-2008
Hi I am using 2 scripts to play a recording in the queue. The first script accepts the call, caller ...
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Public Statistics
Date Registered
12-12-2002
08:32 PM
Date Last Visited
02-21-2021
04:22 PM
Total Messages Posted
26
Total Helpful Votes Received
15
Helpful Votes Given To
User
Helpful Count
smaruvada
5
See all >
Helpful Votes From
User
Helpful Count
Leah Sittig
5
Anthony Holloway
5
Yorick Petey
5
See all >