Hello, We need asistance with with recovering the admin password for a UC320W system that we have in production at a client. Unfortunately, there are no backups being done on the system. Is there anyway that Cisco can help in recovering this password? Thanks. ... View more

We just installed a UC540 and on randon occasions incoming calls would show up as "anonymous" and we would not be able to pick them up. This would happen for every one out of five calls. When we pick the call would drop and then it would start ringing again immediately. This pattern would continue until the caller hangs up. These lines do have caller id. We have the four lines on four FXO ports. ... View more

If the VIC2-2FXO is added to the UC540 do we need to purchase any additonal licenses to have these 2 FXO ports activated?                   ... View more

Is it possible to change any of the FXS ports on the SPA8800 to FXO? I need 6 FXO ports and I am hoping to not have to buy two SPA8800's.                   ... View more

I have four sites which are all connected by four 881 devices. These devices handle the data traffic across the sites. But I would like to replace the four separate phone systems at these locations and I am thinking of the following: 1 UC540 at the main site 3 SPA880's at the three remote sites Would the above devices work behind the 882 devices in that configuration? Thanks. ... View more

We are running the UC320W and we have one SPA508G connected to it. When we try to access the phone via the web all works ok until we try to access the "Admin Login." We then get "403 Forbidden!." There is no option on the phone to allow admin web access. Can someone please help? ... View more

I need some help in establishing communication between my “inside” interface and a third interface called “test” on an ASA 5510. This third interface called “test” is connected to a WatchGuard Firebox which is acting as a VPN device and has an IP address of 192.168.12.81. I have three interfaces setup on the ASA in the following fashion: interface Ethernet0/0 nameif outside security-level 0 ip address xxx.xxx.xxx.xx 255.255.255.248 interface Ethernet0/1 nameif inside security-level 100 ip address 192.168.1.1 255.255.255.0 interface Ethernet0/2 nameif test security-level 0 ip address 192.168.12.83 255.255.255.240 The inside interface is able to communicate with the Internet because of this: nat (inside) 1 0.0.0.0 0.0.0.0 global (outside) 1 interface route outside 0.0.0.0 0.0.0.0 xxx.xxx.xxx.xx 1 Can someone please help with the commands which will allow communication from the inside interface to the test interface? No matter what I have tried, it does not work. I can provide any additional information which is required. ... View more

When an outside call is received on the UC320W and that same call is transferred to another outside number via an outbound trunk even after the call completes the outside trunks freeze and no one is able to use them until they are disconnected and reconnected to the UC320W. Can someone help with this issue? ... View more

Is it possible to program the soft keys on an SPA303 which is attached to the UC320W? I would like to make the "Pickup" key the second key by default. ... View more

We just setup the uc320w and I would like to know if there is anyway to setup a remote worker at a branch office. It will just be one user at this branch office and there is a static IP. Thanks, Rashid ... View more

Why do we get a lot of static on the Cisco IP phones anytime a cellphone is near? And how can it be prevented? ... View more