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Not Able To Monitor SPA508G With Side Car

rashidjb1
Level 1
Level 1

‎09-11-2011 06:14 PM - edited ‎03-21-2019 04:38 AM

We have two SPA508G's connected to a UC320W. One of these phones has a side car. When we try to monitor the phone with the side care on a line of the second phone the button just blinks orange. This even happens if we monitor the line and not the phone. There are 6 SPA303's on the network and we are able to successfully monitor them from the SPA508G. Con someone help?

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nalbert
Level 4
Level 4

‎09-13-2011 10:59 AM

Rashid,

I would try the following

- Try Factory reseting the phone that has the side car attached to it. This should make the phone re-download the firmware and config. This should hopefully fix the issue.

- If you have a Spare side car, replace the existing one with a spare known working side car. If the behaviour is not same with the new spare side, car then we know we have a defective side car. You could RMA it.

- It the behaviour is same with the spare side car, then we are dealing witha  software issue. I would open up a TAC case for this.

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