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When running a Contact Service Queue Activity report most of the columns that are supposed to be averages are showing up as the sum of the numbers in the totals row instead of the average. Avg speed of answer and Avg handle time are 2 examples of thi...
Five easy steps on any router, 3945E or 3945.
1. Verify: show run | include boot2. Conf tno boot system flash:c3900nm-advsecurityk9-mz.12.4-15.T3.bin (old ios) or you can just give no boot systemboot system <flash0:c3900.........>3. end4. Wr mem5....
This is what you can do if you want to get the external caller id
On the console > go to options > preferences > advanced > select "No Calls"
this is will allow the call to bypass the CTI route point and allows the external call to directly hit the ...
This is happening for me even within the network. I have my laptop running CUPC at my desk and when I dial my number from another extension my desk phone rings but CUPC does not. I have the CUPC client in soft phone mode. Deskphone control works fine...
I am seeing the same behaviour. The line appearances on both the deskphone and the Jabber (does the same thing using CUPC) are in the same partition but the soft phone will not ring when called. I have a few remote users that need this to work as the...
