About Dan Pride

Dan Pride · 05-01-2023

Has anyone had any luck registering Viking brand IP intercoms to the Webex Calling as a Generic IP phone?We were able to get it to send SIP register packets to outbound proxy address, but we are getting no reply from the Webex Calling cloud. The SIP ...

Dan Pride · 10-20-2022

I just completed a mass install of 8861s provisioned for Webex Calling and I wanted to relay this tip.Our number port didn't occur until 9 PM and we had to install the phones all day to make sure they all got installed in one day. Because there were ...

Dan Pride · 10-17-2022

I have a user who 6 lines. When any of those lines has a VM waiting, the red MWI appears on her handset. In UCM, it would have only been the primary line to display the MWI, but in Webex Calling it appears to trigger for all lines. Have others seen t...

Dan Pride · 09-28-2022

My agents cannot decline calls using the web toast notification in the lower left of the screen. If they click decline, it reappears and the call keeps ringing them. Is this the default behavior? Is there a way to let them decline a call so it goes t...

Dan Pride · 09-27-2022

We have a call queue for our help desk that is receiving calls normally, however the call queue analytics on the Control Hub don't seem to be updating with call stats. Has anyone else seen this behavior?

Dan Pride · 05-02-2023

Well, we realized the register packets were in SIP-UDP form, not SIP-TLS form. Somehow this modern SIP intercom does not support TLS in any form. I verified with the company. I have no idea how that is even possible in 2023, but it is what it is.

Dan Pride · 10-20-2022

We use Meraki switches, so I was able to sort on the phone vlan and download the list of phone IPs. The CSV referenced is a just a list of those phone ips.

Dan Pride · 10-20-2022

This process will only work on a phone that came straight out of a box. If the webex cloud knows about it, it will lock down all admin functions.

Dan Pride · 10-17-2022

I was informed by TAC this is by design. Does anyone get the feeling that whoever is designing Webex Calling doesn't actually support a real Webex Calling environment? I obviously put in a feature request.

Dan Pride · 09-28-2022

As a addendum, this seems to happen when only one agent is available to take a call. Basically, the solo agent cannot send it to overflow with the decline button.

Member Since	‎06-22-2007 05:40 AM
Date Last Visited	‎05-08-2023 01:34 PM
Posts	34
Total Helpful Votes Received	26

User Statistics

User Activity

Registering a Viking 1600 IP intercom to Webex Calling

simple script for factory resetting unregistered phones

MWI appearing for all lines

Call Queues - Agents cannot decline calls from Queue

Webex Calling - Call Queue Analytics not updating

Re: Registering a Viking 1600 IP intercom to Webex Calling

Re: simple script for factory resetting unregistered phones

Re: simple script for factory resetting unregistered phones

Re: MWI appearing for all lines

Re: Call Queues - Agents cannot decline calls from Queue