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Greetings,I am working on a migration of a client from UCCX 10.6 with CAD to UCCX 12 with Finesse. Their internal team developed a web service that is running on CAD with no issues. When I've embedded the web service into Finesse, some of the JavaScr...
Hello,I am working on a custom wrap up gadget with external list of codes. The wrap up options show up when a new call has been answered. The gadget works with no issues. The problem I can't fix is when refreshing the browser, the wrap up options are...
ello, I am working on a custom wrap up gadget with external list of codes. The wrap up options show up when a new call has been answered. The gadget works with no issues. The problem I can't fix is when refreshing the browser, the wrap up options are...
Greetings,
Our client has SocialMiner and using email queues. The client would like to disable the requeue feature so the agents will not be able to requeue emails until they had been answered.
Does any one know if there is a way to disable the r...
Hello,
I am working on configuration of coSpaces on CMS 2.3. I've assigned CallLegProfile on the /system/profiles level. The call leg profile has a restriction of needsActivation=true. I've configured this parameter to eliminate the need of configu...
Thank you for your reply.We were able to identify where the javascript is failing. The problematic event function that does not work is windows.onbeforeunload. This event is working in CAD to save some data when the call is ended and the window is be...
Hello Steve Dickey,I am working on upgrading QM from version 11 to 11.5 and have the same question.Could you find the answer?Thanks in advance,Vladislav
